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M
miuwseabee
Participant
August 16, 2016
Answered

I own Acrobat X Pro. I cancelled my cloud membership to the free one since I use nothing else anymore and I can't open an Acrobat document without the stupid popup to renew my subscription. I OWN THIS, it is not CC. How to fix this please?

  • August 16, 2016
  • 2 replies
  • 325 views

Anyone have an idea how to fix this since Adobe insists on preventing you from having any kind of customer service?

This topic has been closed for replies.
Correct answer try67

Try uninstalling Acrobat (and the CC app, if you're no longer subscribed) and then downloading and installing it from here: Download Pro or Standard versions of Acrobat DC, XI, or X

2 replies

M
miuwseabeeAuthor
Participant
August 16, 2016

I just tried to open my other design programs and it does the same thing...I cannot open it. It Design and Web Premium CS6...I have nothing Creative Cloud version..

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
August 16, 2016

Try uninstalling Acrobat (and the CC app, if you're no longer subscribed) and then downloading and installing it from here: Download Pro or Standard versions of Acrobat DC, XI, or X

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