I want to be able to edit a pdf that I have and its asking for a permission password.....where do I get his permission password from. Secondly does the signing feature apart of acrobat reader pro - or is that a monthly fee add on

Report · Feb 26, 2016

Report · Feb 26, 2016

1. There is no product called Acrobat Reader Pro. There is Acrobat Reader, which is free. There is Acrobat Pro, which is paid for.

2. The permission password is set by the person or software that creates a PDF, or by someone else later. You need to ask for the password, as they have blocked you from editing, probably deliberately. Acrobat Pro can remove security if the password is known, Acrobat Reader cannot do this.

3. Acrobat Pro can sign. Acrobat Reader can subscribe to a signing service. Acrobat Pro SUBSCRIBERS also get this signing service (a second option), Acrobat PURCHASERS do not.

Report · Feb 26, 2016

Acrobat Pro is what I am referring to – on my tiral it wont let me use the signing feature

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Feb 26, 2016

The trial version of Acrobat Pro is fully functional, but if you want to use EchoSign then you need to pay for it.

However, the information above is not entirely accurate. It is possible to sign a document using the free Reader, even without a subscription. You can use the tools under the Fill & Sign panel to add either a real digital signature or a comment with your initials in it. It's also possible to sign in Reader using a Digital Signature form field that was added to the file in advance in Acrobat. All of these options are free and do not require a subscription.

Report · Feb 26, 2016

Sorry, forgot that...

Report · Feb 26, 2016

I click on the sign button but it wont let me do it

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Feb 26, 2016

If you want help you have to provide more information. Just saying "it doesn't work" is meaningless... What are the exact results? Is there an error message? If so, what does it say? Does it happen with all files? Just some? etc.

Report · Feb 26, 2016

Is it possible to talk to someone directly over the phone

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Feb 26, 2016

If you're located in the US, this is the number:

Adobe Customer Care: 800-833-6687

Monday-Friday, 5am-7pm PT

However, I don't think there's support for users of the trial version. You have to be a paying customer, and even then you might be charged for it.

Good luck!

Report · Mar 10, 2016

I have adobe acrobat 9 on my account – how is this different from pro?

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Mar 10, 2016

Adobe doesn't provide support for version 9 any more. It's too old.

Report · Mar 10, 2016

Does it provide the same editing features

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Mar 10, 2016

I don't know what you're referring to... Acrobat DC Pro? Yes, and much more.

Report · Mar 10, 2016

Are you able to let me know the key differences between the 9 and Pro – I don’t want to have to repurchase the product again

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Mar 10, 2016

‌Products: Acrobat Pro,Acrobat Standard. Versions 9, X, XI, DC. Only DC sold today. Features far too many to list

Report · Mar 10, 2016

Pro is not a version number, it's a "flavor". There's Acrobat Pro and Acrobat Standard, from various versions.

You can find a comparison table here, but it goes down only to X. As I said, 9 is quite old by now...

Plans and pricing: Compare versions | Adobe Acrobat DC

Report · Mar 10, 2016

Thanks that helps- As you know I currently using the trial version of pro – anytime I sent an attachment via email it doesn’t go through on my outlook. I noticed this started happening since Ive downloaded pro.

My other questions is -If I purchase pro can I put it more than one of my devices ie home computer , laptop and tablet

This information is directed in confidence solely to the person named above and may not otherwise be distributed, copied or disclosed. Therefore, this information should be considered strictly confidential. If you have received this email in error, please notify the sender immediately via a return email for further direction. Thank you for your assistance.

Report · Mar 10, 2016

Two Windows or two Mac computers only. ‌