Skip to main content
A
Anonymous
June 1, 2016
Question

In attempting to perform text recognition we receive Acrobat error "could not perform recognition (OCR) because page contains renderable text".

  • June 1, 2016
  • 2 replies
  • 9875 views

We receive a daily PDF file from our bank that is not searchable (they are not able to provide in searchable format). In attempting to perform text recognition we receive Acrobat error "could not perform recognition (OCR) because page contains renderable text".

As a workaround we copy the original file, convert the copy to TIFF, covert it back to PDF and are then able to perform successful OCR, making file searchable. This is very time consuming. We are performing this on new daily files but also have a backlog of files to address. We are seeking a better solution.

This topic has been closed for replies.

2 replies

J
jet59or
Participant
June 13, 2016

Same problem using both XI and DC. Loaded 10 on another computer and didn't even get the error, it just worked. Saved hours and hours of time redacting. Will this be fixed in the later versions?

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 20, 2016

For multiple PDFs/Scenario its already resolved in Acrobat DC. We are continuously working to minimize it.

But its very difficult to identify and resolve it without the PDF. PDF is required to identify the content type casing the problem.

Thanks.

CtDave
CtDave
Participating Frequently
June 1, 2016

"Better solution" = Financial institution use 'proper' PDF creation software such that actual fonts are used which map to Unicode (to support search / find).

Alternative(s)  = Use of a work around such as what you are doing.

Using Acrobat Pro you may want to look at setting up an Action that "refries" the PDFs to new PDF with content being an image (at a minimum of 300ppi) then OCR those.

Be well...

A
Anonymous
June 1, 2016

Telling the bank to do something different is akin to telling the govt to stop meddling in the States affairs!!

But there seems to be an error in the first step which I'd like to resolve:  In attempting to perform text recognition we receive Acrobat error "could not perform recognition (OCR) because page contains renderable text".

I believe the Renderable text above should be unrenderable but not positive about that?

But what about this error, is that fixable? Because if so that would make the bank work around much more easily digested....

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 2, 2016

Sorry for the issue you are facing. Can you please provide following information to help us identify and resolve the issue ASAP:

- Acrobat version

- OS Details

- It would be great if you can share 1 sample PDF where you are facing this issue. (you can use https://cloud.acrobat.com/send to share the document)

Thanks.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices