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Correct answer kglad

uninstall all acrobat and reader versions that might be installed.

clean your computer per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer and use the cc desktop app to install your acrobat pro dc, https://creative.adobe.com/products/creative-cloud

2 replies

S
stoneh53Author
Participant
February 18, 2016

Thanks!! BIG help...all done!!

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 18, 2016

you're welcome.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 18, 2016

uninstall all acrobat and reader versions that might be installed.

clean your computer per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer and use the cc desktop app to install your acrobat pro dc, https://creative.adobe.com/products/creative-cloud

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