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brianh61359864
Participant
July 12, 2016
Question

Is there a way to prevent Adobe Acrobat Pro DC from attempting to connect to the internet each time it launches?

  • July 12, 2016
  • 3 replies
  • 15507 views

I am behind a proxy that changes daily, and I usually don't need the internet services.

I don't want to enter my proxy password every day when I open a PDF file.

I don't want it to prompt me for my proxy password unless I explicitly attempt to use an internet service.

[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]

This topic has been closed for replies.

3 replies

M
mikehan1
Participant
December 17, 2019

i do

inca431
inca431
Inspiring
December 17, 2019

The only way I was able to stop it was going into my Creative Cloud preferences and Unchecking, "launch creative cloud at login"... that helped, if that's the issue?

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CactusCoder
Participating Frequently
December 17, 2019

Thanks for this suggestion.  However, I don't see the option to uncheck "launch creative cloud at login."  When I go to Acrobat DC -> Edit -> Preferences -> General, there is no mention of creative cloud.  Perhaps I am using a different version than you? Under Help -> About, I see "Continuous Release | Version 2019.021.20058.

 

I also looked under my online Adobe account settings, and couldn't find anything mentioning Creative Cloud or launching at startup.

C
CactusCoder
Participating Frequently
December 18, 2019

Thanks for all of your help. 

It appears that I don't have the CC app.  I'm going to wait until my proxy password resets tomorrow and see if the problem is still happening.


Despite all of my efforts to change settings (both in the DC app and online), I still am prompted for a proxy password.  I don't have CC, so this must be something inherent in the Acrobat DC Pro application.  I welcome any other suggestions, but in the meantime, I will plan to use Adobe Reader by default, and only open DC when it becomes necessary to edit a PDF document. This is inconvenient, but less inconveneint than having to enter my password every day just to read a local document.

try67
Community Expert
try67Community Expert
Community Expert
July 12, 2016

Assuming you have the subscription version of Acrobat, I don't think there's any way around it. Why not simply add an exception in your proxy for this application?

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brianh61359864Author
Participant
July 12, 2016

Under LAN Settings -> Proxy Settings, I only see an option to add addresses to the exceptions list.  How can I add an exception for a specific application like Adobe DC?

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brianh61359864Author
Participant
July 14, 2016

I've done some additional searching and still can't find a way to bypass the proxy for a specific application in Windows 7. 

Is there a way for me to find out if I have the subscription version of Acrobat DC?  My company purchased a single user license key for me.  If I don't have the subscription version, is there a way to disable the automatic internet connection?

Thanks for your help.

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