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Is there a way to prevent Adobe Acrobat Pro DC from attempting to connect to the internet each time it launches?

New Here ,
Jul 12, 2016 Jul 12, 2016

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I am behind a proxy that changes daily, and I usually don't need the internet services.

I don't want to enter my proxy password every day when I open a PDF file.

I don't want it to prompt me for my proxy password unless I explicitly attempt to use an internet service.

[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]

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Acrobat SDK and JavaScript

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Community Expert ,
Jul 12, 2016 Jul 12, 2016

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Assuming you have the subscription version of Acrobat, I don't think there's any way around it. Why not simply add an exception in your proxy for this application?

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New Here ,
Jul 12, 2016 Jul 12, 2016

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Under LAN Settings -> Proxy Settings, I only see an option to add addresses to the exceptions list.  How can I add an exception for a specific application like Adobe DC?

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New Here ,
Jul 14, 2016 Jul 14, 2016

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I've done some additional searching and still can't find a way to bypass the proxy for a specific application in Windows 7. 

Is there a way for me to find out if I have the subscription version of Acrobat DC?  My company purchased a single user license key for me.  If I don't have the subscription version, is there a way to disable the automatic internet connection?

Thanks for your help.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Hi, it's me again.  This proxy issue is still a major headache for me.  I was going to switch to Nitro Pro over this one issue, but Acrobat DC is required to embed videos.  Even if I could specify all the domains accessed by Acrobat Pro DC to be bypassed for my proxy server, it still wouldn't work because my company firewall would block those domains without a proxy.  There really should be a way to use a PDF editor without requiring the internet and prompting users for the proxy password.  Just allow users to disable the prompt if they wish.  

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Explorer ,
Dec 17, 2019 Dec 17, 2019

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The only way I was able to stop it was going into my Creative Cloud preferences and Unchecking, "launch creative cloud at login"... that helped, if that's the issue?

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Community Expert ,
Dec 17, 2019 Dec 17, 2019

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It will still connect to the internet on a regular basis to validate your subscription, though.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Do you know how often it needs to validate my subscription by checking online?  If it checks it every day, then I'll be back where I started, since my proxy server changes my password every day.

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Community Expert ,
Dec 17, 2019 Dec 17, 2019

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No, I don't know how often. At least once every 30 days, though.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Once every 30 days wouldn't be so bad.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Thanks for this suggestion.  However, I don't see the option to uncheck "launch creative cloud at login."  When I go to Acrobat DC -> Edit -> Preferences -> General, there is no mention of creative cloud.  Perhaps I am using a different version than you? Under Help -> About, I see "Continuous Release | Version 2019.021.20058.

 

I also looked under my online Adobe account settings, and couldn't find anything mentioning Creative Cloud or launching at startup.

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Community Expert ,
Dec 17, 2019 Dec 17, 2019

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It's in the CC app settings, not in Acrobat.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Thanks for all of your help. 

It appears that I don't have the CC app.  I'm going to wait until my proxy password resets tomorrow and see if the problem is still happening.

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Despite all of my efforts to change settings (both in the DC app and online), I still am prompted for a proxy password.  I don't have CC, so this must be something inherent in the Acrobat DC Pro application.  I welcome any other suggestions, but in the meantime, I will plan to use Adobe Reader by default, and only open DC when it becomes necessary to edit a PDF document. This is inconvenient, but less inconveneint than having to enter my password every day just to read a local document.

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

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You should really consider switching from the subscription version (DC) to the perpetual license version (2017), if this is such a big issue for you. The latter only needs to access the internet once, when you first install and activate it.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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i do

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