Hello,
Below is the error I keep seeing on my windows 7 machine running Adobe Acrobat Pro XI. It happens with any PDF that I have open and when it pops up it force closes adobe acrobat pro xi and does not allow me to save any data before it happens. Typically it gives me 20 seconds before it closes so if I'm fast enough I could save it, but it does it every 5 minutes or so.
Things that I have tried...
1. Tried using the adobe cleaner tool to uninstall adobe acrobat pro xi completely from computer, rebooted, reinstalled (same error at same location)
2. Tried using forefront endpoint protection for full system scan (what we use at our company) - no viruses (same error at same location)
3. Tried deleting the user profile that is having the issue on our company machine, adding a blank new profile with acrobat (same error at same location)
4. Tried reinstalling windows (wiping everything) and reinstalling acrobat (same error at same location)
5. Tried running memtest for my RAM and the built in RAM test tool, no errors on RAM (same error same location)
6. Replaced RAM and motherboard in case there was an onboard memory issue (same error same location)
7. Now I gave the user a loaner computer, same setup and it runs just fine. No other programs give this error but Adobe Acrobat Pro XI, and now I have a second user with a brand new Dell laptop getting this error at the same location.
We do have a lot of users on site using Acrobat so this is only 2 of possible 3k users having this same exact error so not sure why it is doing it on 2 completely different types of computers. Any suggestions would be most helpful at this time as I've been trying registry fixes, edits for "memory can't be read errors" but that doesn't help that I found on this forum.
Thank you!
-Troy
1 Correct answer
Hi Troy,
I can see that you have performed most of the basic troubleshooting steps.
Please contact support for further advanced troubleshooting.
Regards,
Rave
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