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rombanks
rombanks
Inspiring
May 17, 2016
Answered

Latest update of Acrobat DC - Shared Review on Network Stopped Working

  • May 17, 2016
  • 1 reply
  • 1123 views

Hello fellows,

2 days ago, we've received an automatic update of Acrobat DC and "upgraded" it to version 2015.006.30172.

After doing so, the Shared Review wizard no longer allows to initiate a shared review on a dedicated network drive.

When specifying the network folder path and clicking Next, the status changes to "Unable to create shared folder".

Before the update, it worked fine.

Has anyone encountered this issue?

Thanks!

Roman

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi Roman,

We have released a patch today that fixes the Shared Commenting issue that was recently introduced. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

Please give it a try and let us know.

Thanks,

-ashu

1 reply

kunal bansal
kunal bansal
Participating Frequently
May 18, 2016

Hi,

Can you check whether there is a proxy set-up on your machine, done by your IT probably?

We are trying to figure out the scenarios that are effected in this release(Proxy is one).

We would try to fix the issue to provide the best experience.

Thanks,

Kunal

rombanks
rombanksAuthor
Inspiring
May 18, 2016

Hi Kunal,

Thank you for your response!

We are talking about a file server on the LAN. Proxy is not used.

We need a fix ASAP. The shared review feature became completely non-functional. The biggest problem is that we can't uninstall the latest update. It's easy to uninstall a Windows update, but an Adobe update is like a one-way ticket. ;-) Performing a system restore is not an option. Do you have a better suggestion?

Thank you!

Roman

AshuMittal9644438
Adobe Employee
AshuMittal9644438Correct answer
Adobe Employee
June 2, 2016

Hi Roman,

We have released a patch today that fixes the Shared Commenting issue that was recently introduced. If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-june-02-2016.html

Please give it a try and let us know.

Thanks,

-ashu

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