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SJStacy
SJStacy
Participating Frequently
July 18, 2016
Answered

Launching "tracker" for email based reviews, crashes Acrobat DC.

  • July 18, 2016
  • 3 replies
  • 1439 views

Using the email based review function in Acrobat DC, and whenever I launched the Tracker- it crashes the program. Running Creative Cloud on a MacBook Pro. OS 10.11.5.

This topic has been closed for replies.
Correct answer masters

I have found a workaround for the bug

Go il /Users/"yoyuser"/Library/com.adobe.Acrobat.Pro.plist

open it with Xcode or a text editor that can read binary file ( like textwrangler )

plist editor.jpg

textwrangler.jpg

find the tag "AVTracher" under "window", remove it, save the preferences and restar Acrobat.

Never redimension the tracker windows and all work.

If you change the dimension of the tracker windows you are no more able to open it without delete the new measure in the preferences file.

3 replies

masters
mastersCorrect answer
Participant
August 29, 2016

I have found a workaround for the bug

Go il /Users/"yoyuser"/Library/com.adobe.Acrobat.Pro.plist

open it with Xcode or a text editor that can read binary file ( like textwrangler )

plist editor.jpg

textwrangler.jpg

find the tag "AVTracher" under "window", remove it, save the preferences and restar Acrobat.

Never redimension the tracker windows and all work.

If you change the dimension of the tracker windows you are no more able to open it without delete the new measure in the preferences file.

SJStacy
SJStacyAuthor
Participating Frequently
September 22, 2016

I'm sorry for the late response, I didn't notice this posted until now. I've been trying all sorts of workarounds.

Like, not having the tracker and the Acrobat window on different monitors or screens- I thought that was the answer until it crashed two days ago. I tested your claim that it was the window resize- and it crashed every time. So that is the issue.

Though you would think Acrobat would fix that- Sometimes you need to resize it to either get it out of the way, or to look at the files being tracked at once.

Thank you for your comment, I'll not resize the window until we can find another method to review our pdf files.

Thanks!

AshuMittal9644438
Adobe Employee
AshuMittal9644438
Adobe Employee
October 12, 2016

Hi all,

With our latest update released on Oct 11, 2016 - this issue has been fixed.

15.020.20039 Planned update, October 11, 2016 — Acrobat and Adobe Reader Release Notes 

Please apply the latest patch by visiting Help > Check for Updates from within the product.

Let us know how it goes.


Thanks,

-ashu

SJStacy
SJStacyAuthor
Participating Frequently
August 8, 2016

I solved my problem.

While running Bridge- It also crashed and a pop up suggested I either upgrade my OS to 10.11.5- (I'm on 10.11.6) or uncheck the "Displays have separate Spaces" on the Mission Control Preference panel.

Started me to wonder if this might be the problem with Acrobat.

I unchecked it, and sure enough, Acrobat has been stable through several system shutdowns and restarts.

MossArtDept
MossArtDept
Participating Frequently
August 25, 2016

Glad you're solved! Sadly My checkbox is not checked and I am on 10.11.6. Mine has returned after sending out new reviews.

SJStacy
SJStacyAuthor
Participating Frequently
August 25, 2016

Actually, it was only solved for a short while. It’s doing it again.

SJStacy
SJStacyAuthor
Participating Frequently
July 18, 2016

I just finished speaking to a very nice and helpful man on the phone at Adobe-

Anyone else experiencing this issue just delete your preferences that have to do with this product-

should start with: com.adobe.Acropbat.Pro.plist

then restart-

SJStacy
SJStacyAuthor
Participating Frequently
July 21, 2016

So sad, but this only worked until I restarted my computer the next day.

This is still an issue- Anyone else out there have any ideas?

MossArtDept
MossArtDept
Participating Frequently
July 28, 2016

I deleted two Acrobat Pro prefs, which included com.adobe.Acrobat.Pro.plist and com.adobe.Acrobat.Pro_10.0.plist. I then went into the tracker and cleared out my existing reviews (none were active and none were needed, which might not be the same for you).

I have a feeling this has to do with corrupt review files, or missing/deleted shared review files. It could also have to do with server connections (mine is a WebDav server and has many issues with authentication through the latest Acrobat DC software).

Thank you for posting though, it helped me out!

Fix Acrobat reliability Adobe! It's too useful to be broken/crashing all the time.

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