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grahamg7421470
Participant
March 21, 2016
Question

Office 365 (2016) and Adobe Acrobat

  • March 21, 2016
  • 2 replies
  • 1891 views

Hi

I have installed Office 365 (2016) and since this was installed, Adobe Acrobat no longer works.

I found this on the Adobe support page - Office 2016 crashes with Acrobat DC or Acrobat PDFMaker but the MS Office updates are fully up to date.

Also I have removed the Adobe add in and then reinstated it, but it still doesn't work.

Any ideas?

Thanks

This topic has been closed for replies.

2 replies

M
marcelm48771517
Participant
March 23, 2016

Hi

I have the same problem with latest Office 365 and Adobe Acrobat Pro DC version. pdf maker doesn't work, can't combine different files anymore, not possible to delete created pdf, etc.

Contacted Adobe Helpline various times. Always same answer: "We are aware of the problem and we're working on a solution".... For more than 3 months already.... Unbelievable. I'm using my old computer again with Adobe 9 and everything works just fine...

Meenakshi Negi
Meenakshi Negi
Legend
March 21, 2016

Hi grahamg7421470,

Please let us know the dot version of Acrobat and OS installed on your system.

Make sure you have updated application to the latest patch.

Try uninstalling Acrobat (Use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs if on windows) and restart your system.

Then re-install it from here : Adobe - Adobe Acrobat Reader DC Distribution

Let us know if issue still persists.

Regards,

Meenakshi

G
grahamg7421470Author
Participant
March 21, 2016

Hi meenakshin83966505

You’ve mentioned below to download Adobe Acrobat Reader DC Distribution, but the programme I have isn’t a reader, it is Acrobat X1 Pro

Thank

Graham

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