PDF Form Coming back with Blank Fields - No Macs

Forum|Forum|9 years ago
August 24, 2016
3 replies
803 views

I have an order form made with Adobe Acrobat Pro DC that's coming back with a single field that's blank. Sometimes, more than just the one field. Usually, all the other fields are populated, but inevitably the last, "additional options" field is invisible unless I click on it. I haven't created this field any differently, but it is the only multi-line field. It is not being filled out on a Mac, but the recipient is not using Reader. I can't ask all my customers to use Reader - is there some way to format this PDF so that it can be filled in by anyone with any OS? I can't possibly control what all our customers use.

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JR Boulay

Community Expert

A HTML form must be used online, unlike a PDF form.

Acrobate du PDF, InDesigner et Photoshopographe

JR Boulay

Community Expert

Bernd know what he said.

PDF is a too versatile file format, a too "standard" file format, so no one can rely about the software used to open it, on a computer or on a mobile device.

So You (as the form creator) must ensure about the end-user software.

The workaround is tricky: cover your form with a button form field, and place a JavaScript at startup to hide it.

So: using a software that support Javascript = the form can be used.

Otherwise (Javascript not supported), the end user can only see the button that cover the form, where you had wisely placed a warning message…

Acrobate du PDF, InDesigner et Photoshopographe

Bernd Alheit

Community Expert

This is not possible.

Manzanita LisaAuthor

Participant

Yes, it is possible. It could be some sort of operating system discrepancy - there are an endless number of issues it might be, but I've got to say the the previous response is not constructive. I'd really appreciate a response from someone with a solution. My only other choice is to use another software program to create forms which would be really disappointing because I'm already paying for several seats on Adobe CC. I like the program, but if it's not working, I can't use it.

Bernd Alheit

Community Expert

When you know that is possible why didn't you know the solution?

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