PDF shows grey area behind interactive section in some readers

[Mona Howell]

I have created PDFs of brochures for a client, and in each one I linked the area of the logo to their website. On my screen it looks terrific, the curser just changes to a hand on hover to indicate that it is a link. On the client's screen however, the logo has a transparent purplish-grey area over it.

I cannot fix it because I cannot duplicate the problem. Has anyone else had this come up? If so, what is the fix? I suspect it's a browser thing, judging from the screen capture he sent. If you have any work-arounds for this situation I would be so grateful!

Thanks to everyone in advance,

Mona

[try67 · Accepted solution]

Yeah, it sounds like a viewer specific issue. If that's the case there's probably nothing you can do about it.

[George_Johnson]

Did you use the Link tool in Acrobat to create the link, or something else?

[George_Johnson]

Also, do you know what browser was used?

[Mona Howell]

Yes, I did use the link tool in Acrobat Pro and as it turns out, the purplish-grey area showed up in Chrome. It was invisible in Internet Explorer. Go figure. So Chrome must add it's own "indicator" that something is a link. Kind of ugly though.

[George_Johnson]

That's strange, I don't see the same thing. It doesn't even display link borders for me when visible ones are used, so it's sort of the opposed if what you've described.