PDFMaker plug-in no longer creating links properly

[seanm79232497]

Hello,

Links in newly created PDFs from Word now try to open in my browser instead of their native program. That is, if I have a link to a PDF or Word document in a Word document and PDF it using the Acrobat tab and selecting "Create PDF", when I click on a link in the newly created PDF, it tries to open it in my browser and not Acrobat or Word and when I hover the Hand cursor over the link (see Screenshot #1 below), it now shows a "W" in the hand, which means "Open a web link", whereas links in documents that I created previously the same way have no "W" over the hand (see Screenshot #2 below) when I hold my cursor over a link in a PDF and they open into the correct program (Acrobat or Word) when I click on them.

Screenshot #1:

Screenshot #2:

Somehow, PDFMaker (used from inside Word 2013) is now coding the resulting links in the PDFs as "Open a web link" (see Screenshot #3 below) instead of "Open a file":

Screenshot #3:

The files that used to be created (prior to 06/29/2016) have the Link Properties as "Open a file" (see Screenshot #4 below):

Screenshot #4:

The last document that I created that has the links working correctly as "Open a file" was on 06/28/2016. The next one that I created on 07/05/2016 (and in all subsequent documents) do NOT have links that work correctly.

Thank you for any help in fixing this issue.

PS: The links always work correctly when I click on them from inside the original Word 2013 document. They just don't work after I've PDF'd them and click on them from inside the PDF.

[balam]

Hi Sean,

Could you please let us know the Acrobat version you are using?

Regards,

Basma

[seanm79232497]

Hi, Basma

Adobe Acrobat XI Pro v11.0.18.

Thank you.

…..Sean

[balam]

Hi Sean,

The behavior is as expected. In Acrobat 11 we now create web links for links to files.

Regards,

Basma

[seanm79232497]

Hi, Basma

How can I set the links to our files back to “Open a file” instead of “Open a web link”? When I PDF an Excel 2013 document, the links DO work (they DON’T use “Open a web link”; they use “Open a file”). I need this to be the default behavior for Word, too.

I have many documents that I PDF daily and there are many links in each one. I can’t spend the time to manually edit every link in each document to make sure that it is set to “Open a file”. If I do, I won’t have time to complete my work each day!

Please help me correct this issue.

Thank you.

[seanmcgu]

Has anyone been able to figure this out? It is still happening to me.

And why is it that when I PDF an Excel 2013 document from within Excel, the links DON’T use “Open a web link”, they use “Open a file”, but when I PDF a Word 2013 document, the links are created as "Open a web link"?

Thank you.