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KipperSnack
KipperSnack
Participant
August 16, 2016
Answered

Please help me to reinstall Adobe Acrobat on my laptop

  • August 16, 2016
  • 1 reply
  • 1242 views

I am trying to reinstall my Adobe Acrobat, after I lost it when my computer crashed and then was repaired. In my account, there is no history of my purchase. Need help, please....

This topic has been closed for replies.
Correct answer try67

Indeed, I had the full version of Acrobat 8 Standard, then in April 2013 I purchased and upgraded to Acrobat XI Pro. Everything was great until my computer crashed. I had it repaired, but lost all of my programs. And since they put Windows 10 on it when they repaired it, my other programs won't work on. So I'm loading all my programs onto my other (newer) computer which still has Windows 7 on it. Could that be the issue? All my other programs loaded and are working perfectly, it's just Acrobat that is being a pain. Am I going to have to repurchase an Acrobat program? That just doesn't seem right to me...


Did you upgrade from Acrobat 8 to XI, or did you purchase a new license? I'm not even sure it was possible to make that upgrade, but maybe... If that's the case then you need to enter the s/n of your Acrobat 8 license in order to be able to install Acrobat XI.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
August 16, 2016

Did you purchase it from Adobe? If not, did you register it? What version of Acrobat is it?

KipperSnack
KipperSnackAuthor
Participant
August 17, 2016

Hi There, It is Adobe Acrobat 8 Standard, and I purchased it online from the Adobe site. I have my Order # and Serial # too. I have since read someone's post on here that this version is no longer available for download... is that true? I've only had it 2 or 3 years... was hoping to get a bit longer out of it for the money I paid.

KipperSnack
KipperSnackAuthor
Participant
August 24, 2016

Did you upgrade from Acrobat 8 to XI, or did you purchase a new license? I'm not even sure it was possible to make that upgrade, but maybe... If that's the case then you need to enter the s/n of your Acrobat 8 license in order to be able to install Acrobat XI.


Thank you so much! It worked. You were right, I had to enter my serial # for XI Pro before the setup, then I had to enter the serial # for 8 Standard before it would let me use it. I would have never thought to do that. I'm not real techy. And yes, the XI Pro was an upgrade. Thank you so much for all your help!

Bonnie

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