plug-ins menu does missing in Acrrat DC

Forum|Forum|4 years ago
November 15, 2021
3 replies
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I have a couple of Adobe Acrobat's plug-ins working perfectly fine in a few computers with Adobea Acroat DC installed. However, in one of the computers the "plug-ins" menu does not appear in the toolbar.

Under "Help->>Generate System Report" the plug-ins are listed under "Installed Plug-ins".

How do I make sure the "Plug-ins" menu is activated?

Thanks

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T

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Ok, next... on Windows, Acrobat Pro comes in both "32-bit" and "64-bit" versions. Check and compare this on all systems. Plug-ins are not interchangeable, they will be either 32-bit or 64-bit.

O

Oscar21760636myezAuthor

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both are 32-bit versions

O

Oscar21760636myezAuthor

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Ok, that should work. I suggest

1. You add debugging code to indicate whether if (commandMenu) returns true or false, so you know whether it is creating the menu items at all.

2. I think you are installing multiple menus? And if so I suspect you are using the wrong name in some of them. Try installing ONLY the problem plug-in and see.

I speculate that Adobe do not allow two top level menus with the same text (Plug-ins) and different codes (Extensions, OOPS:Plug-ins). This could have been a recent and undocumented change.

Hi,

I just realized that in the machines the plug-ins do not work.

The Handshake and PluginInit functions do not run.

any idea?