Oscar21760636myez

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Question

plug-ins menu does missing in Acrrat DC

Forum|Forum|4 years ago
November 15, 2021
3 replies
7527 views

I have a couple of Adobe Acrobat's plug-ins working perfectly fine in a few computers with Adobea Acroat DC installed. However, in one of the computers the "plug-ins" menu does not appear in the toolbar.

Under "Help->>Generate System Report" the plug-ins are listed under "Installed Plug-ins".

How do I make sure the "Plug-ins" menu is activated?

Thanks

This topic has been closed for replies.

Test Screen Name

Legend

Ok, next... on Windows, Acrobat Pro comes in both "32-bit" and "64-bit" versions. Check and compare this on all systems. Plug-ins are not interchangeable, they will be either 32-bit or 64-bit.

Oscar21760636myezAuthor

Participating Frequently

both are 32-bit versions

Oscar21760636myezAuthor

Participating Frequently

Hi it is me again.

Can anybody help me? what am I missing. on these machines. Any dependency library? security setting?
thanks

Oscar

Solved.

the issue had nothing to do with the code.

it seems that some dependencies were missing on thse computers.

I am not sure yet which one. I reinstalled:
Microsoft .net Framework v4.5.1 (C01035B4)
Microsoft InfoPath 2013 for Office 365 2016 v1.0

Java Runtime Smart Installation v1.8

something in one of those were affecting the loading of the plug-ins.

thanks for all your help.

sorry I make you spend so much time searching for nothing.

Oscar

Test Screen Name

Legend

Is this problem in an M1 Mac conputer?

Oscar21760636myezAuthor

Participating Frequently

No. This issue is happening in a windows 10 computer.

Community Expert

Community Expert

HI,

Can you check the simple stuff first, is this checkbox checked:

Preferences -> General

Oscar21760636myezAuthor

Participating Frequently

Hi BarlaaDC,

thanks for your response.

the checkbox is not checked.