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Hello,
Recently I've got a lot of complaints about Adobe acrobat plugin unload error in event logs on application closure which not happened before.
Error:
2/1/2019 10:05:12 AM Information Windows Error Reporting 1001 Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 19.10.20069.49826
P3: 5c1a8755
P4: MyPluginAcrobat.api_unloaded
P5: 3.4.0.1
P6: 5bb35795
P7: c00001a5
P8: 00711dc0
P9:
P10:
Attached files:
\\?\C:\Users\userName\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\7SLVAM2F\Document.pdf
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER974E.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9AC9.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E55.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E62.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F3E.tmp.txt
\\?\C:\Users\dlavange\AppData\Local\Temp\WERA57B.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d\memory.hdmp
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d
Analysis symbol:
Rechecking for solution: 0
Report Id: 2a6cc198-fcd4-48dd-8bca-16176a6a45d3
Report Status: 524388
Hashed bucket:
Cab Guid: 0
Most of the time this happens when user tries to open pdf document from outlook attachments does some actions through plugin and then close document.
In plugin unload function i calls AVAppUnregisterNotification for every callback i created and then destroy it via ASCallbackDestroy.
Well, you certainly must not allow someone to quit Acrobat during any API. Your dialog should be modal. If you want to request to quit Acrobat during the save, set up to use a CancelProc.
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Can you reproduce it yourself with Acrobat 19.10.20069 ?
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Hello,
Yes I'm able to reproduce this. I think this is not related special to Acrobat. I noticed that "Optimazing for Wev View" progress bar appears at the right lover corner. And if I catch timing when this progress bar not appear and close Adobe using X button then document have not be saved and Adobe crashes with "Plugin.api_unloaded" in events log.
This is not reproduces without custom plugin because Adobe locks application immediately and I cannot click on X button but in case when I use substituted dialog for SaveAs (AVAppSaveDialogSEL) I have a window when application not locked and I'm able to click on close button.
Any suggestion how to avoid this behaviour?
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Hello,
Do you have any ideas?
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Well, you certainly must not allow someone to quit Acrobat during any API. Your dialog should be modal. If you want to request to quit Acrobat during the save, set up to use a CancelProc.