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jpucky227
Participant
February 3, 2016
Question

Print Problems to Brother HL-L8350CDW

  • February 3, 2016
  • 1 reply
  • 1295 views

I can not print *.pdf files anymore. I am using a Brother HL-L8350CDW printer running off a MacBook Air. I have the latest printer driver installed. When I send a document to this printer, the print dialog bog shows it spooling and then the 7 page document HANGS up on Page 4.  I have tried FORCE QUITTING, Re-booting both printer AND computer and no joy.

I also have an HP 7640 that I *CAN* print to with no problem.

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1 reply

Y
Community Manager
YatharthSCommunity Manager
Community Manager
February 3, 2016

Hi jpucky227,

Would request you to please Check whether the software is up to date or not after going through "Help > check for updates". Also Restore the preferences :-

1.From finder,please navigate to Go >Go to folder > Library,from here under the preferences folder remove all the ".plist" files for acrobat .

2. Then from Go to folder > ~Library, from here under the preferences folder remove all the ".plist" files for acrobat .

Then Please check is this happening with other documents with this printer as well & also check whether this printer is working fine with other Applications or not.Check where that file is saved , if its on network save it to the local drive & using what application this document is created ,then check.

Regards,

Yatharth

alicec10808179
alicec10808179
Participant
February 3, 2016

I too am experiencing PDF printing problems using Acrobat 9 Pro.

Print status indicated: "Printing - Sending Data to Printer" and may (or may not) print out hours later (even simple text-only 1 page).

Troubleshooting steps already completed:

  • Acrobat 9 Pro is up-to-date
  • Yosemite (10.10.5) is up-to-date
  • Most recent printer driver is installed (even uninstalled and reinstalled driver)
  • Reinstalled CS5 and Acrobat 9 Pro
  • Tested on another network printer (different make) - same problem
  • File prints using PREVIEW, PRINT AS IMAGE, and direct from applications (CS5 - .ai, .eps .indd, .psd, MS - .doc, .xls)
  • Tried printing many different PDF files
  • Installed Adobe Acrobat Reader DC to test - same problem
  • Files are all saved on local drive
  • Note: Could not find any ACROBAT .plist files (Illustrator .plist and MS Office only)

Any help you can offer would be appreciated.

alicec10808179
alicec10808179
Participant
February 3, 2016

What type printer?


Sorry - forgot to mention that I am printing to a Brother HL-3040CN (USB connection). I tested it also on our Samsung M288X which is a network printer

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