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writermark
writermark
Participating Frequently
May 14, 2016
Question

Printing to PDF

  • May 14, 2016
  • 1 reply
  • 1738 views

I am an Adobe IX user.  I have always been able to select Adobe PDF as a printer and print to PDF from most programs and websites. Recently, doing so has become more problematic.  Many of my software programs and some websites return an error message when I attempt to print.   

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1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 14, 2016

Hi writermark ,

Could you please let us know the exact version and name of adobe application you are using and also the OS version on your system?

Let us know the exact error message you get so that we can analyze the issue at our end .

Regards
Sarojini

writermark
writermarkAuthor
Participating Frequently
May 19, 2016

Sarojini,

I’m using Acrobat XI Pro 11.0.16.  My system is currently running Windows 7.

I’ve done some tests and discovered the following:

A)    When I select the Convert to PDF tool in any web browser, I get the below error message.  If I select download, however, the document will save in the file location I specify.

B)      When I select Adobe PDF as the printer in my standalone programs, I either receive an error message such as the one below, or I am prompted to save the document to a file location on my computer, but the file never arrives in the folder I specify.

Mark Layne

[private information deleted by host]

Doug Hanna
Doug Hanna
Inspiring
June 17, 2016

I tried repairing.  Still doesn’t work.  I don’t see how to post a picture in the forum.  I just tried to print to PDF again from a web page and got the same popup stating “Print Preview Error – An Error Occurred While Printing” with a yellow exclamation.

Mark Layne

[Private information deleted by host. Please do not post private phone numbers or email addresses in a public forum.]


Give these a try...

Control Panel | Devices and Printers - find the Adobe PDF printer.  See if there are any documents in the queue - if there are, cancel/delete them.

These little buggers survive reboots, rebuilds and are more nuclear resilient than cockroaches.

Next, let's make sure that Distiller is working OK.  here is a very simple 'Hello World' PostScript program - copy it into Notepad and save it as a .PS file.  Drag and drop it into Distiller (or File | Open in Distiller).

%!PS-Adobe 3.0

/Helvetica 20 selectfont

200 300 moveto

(Hello World) show showpage

%%EOF

When run through Distiller that should create a PDF with Hello World roughly in the middle.

Onward and Upward!, let's make sure that the Adobe PDF printer is working... Back to control panel, right click on the Adobe PDF printer.  Choose "Printer Properties." in there you should have 'Print Test Page' - give it a shot.  You may be asked to save the resulting PDF.  You should get a MS printer test page as a PDF.

If you try all of the above, and it's still not working, chime back with any details that may be of value and we'll see what we can do from there...

Thanks.

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