Question

Report · Feb 20, 2016

In trying to activate acrobat xi tells me i'm not connected although the computer is connected. When i try to activate directly obtaining a request number and entering the serial number it tells me the sn is not correct even though it matches the sn i have.

Any suggestions?

Report · Feb 20, 2016

Hi alvaron44696707,

What is the dot version of Acrobat XI you are trying to install?

Also let us know the OS installed on your system.

Make sure you are entering the correct serial number. Refer this KB doc for help Find your Adobe product serial number quickly

Please share the exact error message you get on screen.

Regards,

Meenakshi

Report · Feb 21, 2016

The dot version is 11.0.14 and the operating system is Windows 7

I just reinstalled but when I launch I get a window that says my computer

appears to be offline (even though I am online and actually navigating the

internet). Then it doesn't show me how to get a request code in order to

get a response code. So I am still finding I can't activate the program.

I've spent hours on this and am truly frustrated. Sincerely appreciate any

help you can give.(Finding any help on the adobe web site also seems

impossible).

On Sat, Feb 20, 2016 at 10:10 PM, meenakshin83966505 <

Report · Feb 25, 2016

Hi alvaron44696707,

Please share the screen shot of the exact error message.

Also refer this KB doc for help: Troubleshoot Adobe activation and deactivation issues

Regards,

Meenakshi