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A
Anonymous
April 22, 2016
Answered

Repeating Request to Enter Serial Number

  • April 22, 2016
  • 2 replies
  • 1761 views

When I click to convert a MS Word or Excel file to a PDF a box appears asking for me to enter the serial number of the product and then register. Completing this process then leads to nothing; and then 30 secs later asks me to do it again, and then again, etc.

The product has been registered since 2014 - I have checked this on my account. Help would be appreciated so I can get back to doing conversions to PDF as I have been able to normally do in the past. I have Windows 10.

This topic has been closed for replies.
Correct answer

Hi ,

Please refer the following link once and see if this helps.

Error: "The serial number is not valid for this product" | Adobe Creative Suite

Regards

Sukrit Dhingra

2 replies

A
Anonymous
April 23, 2016

Thanks Sukrit for your comprehensive reply.

When I attempt to convert an MS Word, Excel or a webpage to a PDF a box appears which is headed "Serial Number" and its message is 'Please provide a serial number'. In my earlier posting I explained that entering the serial number leads to nothing.

I have read through the link you provided which refers to a message - "The serial number is not valid for this product" when installing Adobe Acrobat. This is not the exact message I receive; and my Adobe Acrobat was installed quite some time ago.

I ran the "repair installation" and it fixed the problem for a few hours; but it is now returned with another additional message as follows:

"Adobe Acrobat is not activated. Cannot create the PDF file".

I have checked my Adobe Account which states my Adobe Acrobat is registered since 2014.

Can I ask whether the suggested fixes (as explained via the link Sukrit kindly provided) would be applicable to the problem I am experiencing or is an alternative fix required as my problem appears to be slightly different.

A
Anonymous
June 13, 2016

It would be appreciated if my question above dated 21 & 22 April, 2016 could be attended to please. I have been unable to use Adobe Acrobat for two months.

I can't say that I'm satisfied with the 'service' I have received as I have been left with a genuine problem unresolved for many weeks.

Help would be appreciated.

try67
Community Expert
try67Community Expert
Community Expert
June 13, 2016

This is not Adobe Technical Support. If you want to get more immediate attention then contact Adobe directly.

However, if you provide the full details of the problem here we might be able to help you out. You haven't even stated the most basic details yet (OS version, Acrobat version), so how can we help you?

A
Anonymous
Correct answer
April 22, 2016

Hi ,

Please refer the following link once and see if this helps.

Error: "The serial number is not valid for this product" | Adobe Creative Suite

Regards

Sukrit Dhingra

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