Serial number is not accepted by Acrobat 9.0 Pro

Forum|Forum|9 years ago
March 17, 2016
1 reply
1876 views

We have purchased Adobe Acrobat 9 Professional back in 2008. I don't know what account was used to register it, or was there an account at all. The only thing i have is printed out Software License Certificate document. Which have Mac and Win serial numbers. I have downloaded Acrobat 9 Pro English-French-German installer and install it on Windows 7 Pro (En) x86. But it won't accept serial number from that document. What options do i have?

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Correct answer _arojini

Hi wrooot,

You can contact the adobe customer care and they would be happy to help you with the issue.

Here is the link :Contact Customer Care

Regards

Sarojini

_arojini

Participating Frequently

Hi wrooot,

You can refer to the below link to check for the serial number :

Find your Adobe product serial number quickly‌

Also check for the Acrobat 9 pro compatibility with Windows 7 from the mentioned link:

Tech specs | Adobe Acrobat XI Pro

Regards

Sarojini

wroootAuthor

Inspiring

I don't see anything helpful in the first link. As i said i don't have Adobe ID account tied to this purchase, so i can't login and find serial numbers this way. All i have is a paper "Software License Certificate" and i don't know where should i put that info, so it would return me serials.

Adobe 9 Standard and Pro Trial work on Windows 7, so it should be compatible.

wroootAuthor

Inspiring

Hi wrooot,

You can contact the adobe customer care and they would be happy to help you with the issue.

Here is the link :Contact Customer Care

Regards

Sarojini

Thanks. Was able to resolve this via chat with support.

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