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Participating Frequently
April 14, 2016
Answered

The order of Acrobat Pro will not install..

  • April 14, 2016
  • 1 reply
  • 1080 views

The order of Acrobat Pro will not install..... it's error is saying that the software is not compatible with the computer. I turn the box around, it's says win 7 64, I look at the properties of the machine, it's win7 64 bit machine.

Here's what I've tried:

  1. 1.       Putting the key into the trial version suggested to download by Vendor. Said invalid key.
  2. 2.      Uninstalled the trial version.
  3. 3.      Downloaded Adobe clean up tool ran it twice.
  4. 4.     Put in the CD, says wrong version.
  5. 5.      Checked for virus's and spyware multiple times, nothing.
  6. 6.     Shut off virus software while installing, always.
  7. 7.      Went to the Adobe web site downloaded and installed from there, invalid key.
  8. 8.      Copied the CD to the local machine and ran the .exe from the desktop, invalid operating system.
  9. 9.     Uninstalled EVERYTHING Adobe on the system including the reader DC.
  10. 10.  Started from number one again.

  This vicious circle has gone round and round for days...

This topic has been closed for replies.
Correct answer Govardhan.V

It is better to confirm the serial number once .

You may contact Adobe support and have a check :

[ Click on Still Need Help button and select Chat option  ]

Contact Customer Care

Guess , you had downloaded setup from below link :

Download Pro or Standard versions of Acrobat DC, XI, or X

1 reply

Sarojini_Nagar
Participating Frequently
April 14, 2016

Hi jstanwood,

Could you please let me know the exact version of acrobat you are trying to install ?

Also please try referring to this link to verify your serial number : Find your Adobe product serial number quickly

                                                                                              Invalid serial number error

Let me know if this helps.

Regards

Sarojini

jstanwoodAuthor
Participating Frequently
April 14, 2016

can someone please help me here?

jstanwoodAuthor
Participating Frequently
April 15, 2016

Glad to hear that


Me too.