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There was an error opening this document. The file is damaged and could not be repaired.

New Here ,
Jul 13, 2016 Jul 13, 2016

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Some PDFs I receive cannot be opened by Acrobat 10.1.16 for Mac. The title is the message I receive when this happens. Other PDFs open normally.

How can I fix this?

Thanks!

TOPICS
Acrobat SDK and JavaScript

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Community Expert ,
Jul 13, 2016 Jul 13, 2016

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How do you receive them?

Can other people open them?

How are they created?

Who creates them?

Can you open them with a more current version of the free Adobe Acrobat Reader? Try downloading the most recent version of the Reader and see if they can be opened. If yes, it might be because they were saved in a newer version.

This may or may not be fixable if they are actually corrupt. It may be on their end or it may be that you have older software, so tell us more!

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