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jamesd21832996
Participant
July 31, 2016
Question

Tried to Download purchased Adobe DC and failed-not an administrator message

  • July 31, 2016
  • 2 replies
  • 207 views

I just spent 45 minutes trying to download the Adobe DC program that I had purchased on-line after the 30 day trial.  I received an error message saying something to the effect that I needed to be an administrator in order to complete the download.  I am not on a network. This is a single computer.  Can anyone help me so that I don't go thru the same issue over again?  I appreciate your assistance. 

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2 replies

T
Test Screen Name
Legend
July 31, 2016

If you completed the trial and didn't uninstall AND if you subscribed (not permanent license) you can just convert the trial.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 31, 2016

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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