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Participant
May 6, 2016
Question

Trying to install Acrobat 9 Pro Windows - Serial nr. problem

  • May 6, 2016
  • 1 reply
  • 1388 views

I purchased Adobe adobe CS 5.0 Design Standard edition and Acrobat 9 Pro separate installers some years ago.

I have bought it as downloadable software from adobe licensing server, so I don't have physical cd or dvd.

Because my old machine crashed I am trying to install both packages again on clean win 7 machine.

I have my CS 5.0 and Acrobat 9.0 pro serials on Adobe Licensing server:

Acrobat Professional9.0International EnglishWindowsLIC SN

Adobe Design Std5.0International EnglishWindowsLIC SN

I can also download and install my CS 5.0 Design Standard edition with no problem.

But I don't have any Acrobat 9.0 Pro option to download.

I browsed your forum and it suggests this link:

Download Acrobat 8 and Acrobat 9

When I download Acrobat 9 Professional and try to install it, installer refuses to accept my serial nr. "Invalid serial Number" it says.

I searched little more:

I downloaded AcroPro90_efg.exe program, but when I read Creative Suite 5 Design Standard Read Me.pdf, it suggests that I extract and install

this installer: APRO0930_win_esd1_xxxx.exe

Could this be the problem, that I don't have the exact version of the Acrobat 9 Pro?

Can you help me please to install Acrobat 9 Pro.

Best regards

This topic has been closed for replies.

1 reply

Community Manager
May 6, 2016

Hi robertg74921983 ,

Please refer to this article :-  Error "Invalid serial number" | Adobe Acrobat 9 | Adobe Creative Suite 4

Let me know how it goes .

Regards,

Yatharth

Participant
May 6, 2016

Hello Yatharth,

I tried to do clean install on empty machine -> the same result.

Unfortunately it still says:

Actually my installation doesn't accept my serial number. Is it maybe full program/upgrade issue?

Or maybe as I mention in my first post, different installer issue?

Regards Rob

Community Manager
May 6, 2016

Hello Robert,

Could you use private message option to provide us serial number: How Do I Send Private Message

Just wanted to reconfirm, Is Acrobat 9 part of creative suite ?

Regards,

Tariq Dar.