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A
Anonymous
May 18, 2016
Question

Was my Acrobat XI Pro Trial version?

  • May 18, 2016
  • 2 replies
  • 704 views

I have purchased license of Acrobat XI Pro for 2 years.

Today I updated this product upon received notification.

After that I start having pop-up screen saying "Thanks for trying Acrobat XI".

Why?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
May 18, 2016

Also, check it does not actually say thanks for trying Acrobat *DC* instead.

A
Anonymous
May 18, 2016

Thank you for your comment.

The exact words on the pop-up screen was;

Hello, Acrobat DC.

Thanks for trying Acrobat XI. Now

completely reimagined Acrobat Pro DC

is here. Buy it today - and get the

most connected, most mobile, most

amazing Acrobat Ever.

[Buy Now]

R
rahulag
Participating Frequently
May 18, 2016

Hi hktechpoint​,

Please try reinstalling the product once again with the serial key which you have. If you still face the issue, please share following following logs from %tmp% directory of your machine:

* oobelib.log, amt3.log, pdappp.log

Thanks

Rahul

A
Anonymous
May 18, 2016

Thank you Rahul.

Do I need to save product license when I reinstall the product?

My coworker had similar issue and her license key became invalid after she just re-installed the product.

I want be very careful because it is not cheap software.

Hiro

R
rahulag
Participating Frequently
May 19, 2016

Hi hktechpoint​,

You just need to have your license key ready with you at the time of installation.

If your coworker's serial number has stopped working, please ask her to contact Adobe customer support.

Thanks

Rahul

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