We have installed Adobe Acrobat XI Pro on Server 2012 R2. When attempting to open it crashes with "Adobe Acrobat has stopped working". We were previously using on Server 2008 R2 which worked fine.

Question

Application has been upgraded from version 11.0.10 to 11.0.12. But it still crashes.

Does anyone else have this issue running Adobe Acrobat Xi Pro on Server 2012 R2?

Problem signature:

Problem Event Name: APPCRASH

Application Name: Acrobat.exe

Application Version: 11.0.12.18

Application Timestamp: 55913c22

Fault Module Name: Acrobat.dll

Fault Module Version: 11.0.12.18

Fault Module Timestamp: 55913bf6

Exception Code: c0000005

Exception Offset: 00cf1762

OS Version: 6.3.9600.2.0.0.16.7

Locale ID: 3081

Additional Information 1: 5861

Additional Information 2: 5861822e1919d7c014bbb064c64908b2

Additional Information 3: 1318

Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc

YatharthS · Answer

Hi adamd98893270Would Like to inform you that Acrobat XI Pro is not compatible on Windows Server 2012 R2, it will be keep showing you such behavior in future as well .You may refer to this KB article for this :- http://www.adobe.com/content/dotcom/si/products/acrobatpro/tech-specs.htmlMeanwhile,You may also check with these steps as well :-Please navigate to C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll and then move Acrobat.dll file to desktop and then repair Acrobat XI Pro from control panel.Also Please follow this thread to reset the preferences for the Acrobat Software :- https://forums.adobe.com/thread/1595848Now launch Acrobat & check if it still crashes or not.Regards,Yatharth

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