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marcl9187279
marcl9187279
Participant
June 10, 2016
Answered

We purchased adobe acrobat X1 pro for Mac in 2013; i installed it on a new computer and now when i open it, it asks if i want to purchase adobe dc...

  • June 10, 2016
  • 3 replies
  • 446 views

We purchased Adobe Acrobat X1 Pro for Mac in 2013. I recently purchased a new computer and installed the program but I have had a lot of problems. Recently when I open the program, it asks me to buy Acrobat DC? Why?

This topic has been closed for replies.
Correct answer Tanusree

Hi,

It looks like you have not licensed your product and that is why you are receiving that prompt.

If it is a subscription kindly activate the software by typing in you registered Adobe credentials and if it is a perpetual license you would need to type in the serial number to license it.

3 replies

Tanusree
Community Manager
TanusreeCommunity Manager
Community Manager
June 10, 2016

Please reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Launch Acrobat and it should prompt you for "License the software"

marcl9187279
marcl9187279Author
Participant
June 10, 2016

Hi there,

Since we purchased Adobe Acrobat XI Pro and not Adobe DC, why would it prompt us to purchase Adobe DC? If we received a serial number, that would indicate a purchase wouldn't it? Where do we type in the serial number?

T
Test Screen Name
Legend
June 10, 2016

What seems to happen is

1. Licensing doesn't work or fails or was never done

2. The app runs as a trial (did it say it was running as a trial? Never ignore this)

3. The trial runs out

4. The app now needs you to license or buy. Since Acrobat XI is no longer sold it invites you to buy DC.

There are other possibilities too, especially if you have any Creative Cloud app.

Tanusree
Community Manager
TanusreeCommunity ManagerCorrect answer
Community Manager
June 10, 2016

Hi,

It looks like you have not licensed your product and that is why you are receiving that prompt.

If it is a subscription kindly activate the software by typing in you registered Adobe credentials and if it is a perpetual license you would need to type in the serial number to license it.

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