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donl92985543
Participant
October 4, 2016
Answered

What do I do after install of AC Pro froze?

  • October 4, 2016
  • 1 reply
  • 263 views

Running Mac OS 10.10.5 (Yosemite) and using Safari 10.1.  Installer got to 100% installed and then it 'hung'??  I waited at least 10 minutes and then did a force quit on the Adobe Installer.  Although I downloaded a free trial version, the software will not let me use it without trying to force me to buy a subscription NOW.  (Thought the free trial was to give one time to evaluate the product??)  How do I re-install a real free-trial version, and get the software to run without the hyper-aggressive attempts to get a subscription NOW? Bottom line is this version will not run. Do I need to somehow clear out the "bad" install and try a 2nd time with another browser?  And also, should I switch to Chrome or Firefox as the 2nd attempt to install browser?  Thanks for your help. And please forgive the mini-diatribe. Frustrated and frankly I expect better from Adobe. They're usually so excellent that I'm shocked to have problems with one of their newer products. 

This topic has been closed for replies.
Correct answer kglad

there's nothing easy to do to restore a trial that expires early on the same computer, Adobe trial software expired early

you can install the trial on another computer.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 5, 2016

there's nothing easy to do to restore a trial that expires early on the same computer, Adobe trial software expired early

you can install the trial on another computer.

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