what do I have to do to actually speak to someone at adobe or get someone to help me online??

[jules2012]

my adobe add in for outlook will not work - its been re-installed by adobe 3 times now, works for a day then disappears. now my support access appears to be via a forum

[TanviRastogi]

Hi

Can you please provide your Acrobat and Office version ?

Also, ensure that your Office and Acrobat are updated to latest release.

Can you please elaborate more on the problem you are facing?

Thanks

Tanvi

[jules2012]

Hello

I have acrobat DC and I’m using outlook 2013.

I like to save my emails as pdf’s using the adobe add in function because it saves the email with the attachment so everything stays together. However the add-in keeps disappearing, I was able to re-install just by clicking the add in again but now it won’t. Adobe support have helped by repairing the installation and again by re-installing the add in but it only works for about a day and disappears again. Below are some screen shots of how I was re-adding in

Here you can see the pdf maker isn’t ticked, but doesn’t work when I do tick it

This is how it usually creates the pdf – but nothing else happens

Any help would be appreciated!

Jules

[TanviRastogi]

Hi Jules

Your reply does not contain screenshots.

You can insert them via the Insert Image button in the forum post editor.

Does your Acrobat add-in appears disabled everytime you launch Outlook? Has your Acrobat add-in for Outlook ever crashed before ?

Thanks

Tanvi