When I try to print or save a download/email attachment I get "not responding"

[anne_cj67892175]

When a computer or web download/attachment comes up in Adobe Acrobat XI I get "not responding" when I try to save it or print. It just spins and spins and finally I get a choice between closing the program or waiting. Why does this happen? I am told there are not further updates to my program, Adobe Acrobat Pro XI

[AadeshSingh]

Hi,

Are you experiencing this issue only with PDF files?

Please open Acrobat, navigate to Help menu & repair the installation. Also check for the updates, make sure it is updated to the latest version.

Also, verify the compatibility with the OS Adobe Acrobat system requirements

Regards,
Aadesh

[anne_cj67892175]

When I bring up Acrobat and try to go to the help menu (or File, edit , view....) the screen turns white. The cursor "spins". When I raise the curser above, to the title of the document, it remains an arrow and stops spinning. Previously, I checked the help menu and at the bottom I clicked "check for upgrades" and it said I was up to date. It is very unpredictable and inconsistent. Sometimes it will print and allow me to work and sometimes not. There are some "fatal errors" as well. I am not having any other problems on my computer. Word is working fine.

[anne_cj67892175]

still me... Anne...The latest pop up said "Acrobat failed to connect to a  DDE Server". What does that even mean? So confused and frustrated.