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abh_313
Participant
June 2, 2016
Question

Why is Acrobat XI asking for a Serial Number?

  • June 2, 2016
  • 1 reply
  • 1385 views

Ive owned the Laptop for a year and a half the Adobe Acrobat XI Standard was installed by Lenovo. ive been using the program without problem the whole time and all of a sudden, it asked me for a serial number and it wont let me access my PDF files. i called all the customer support numbers but i got no where...they just kept transferring me from one department to the next...please help

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1 reply

Tanusree
Tanusree
Participating Frequently
June 2, 2016

Hi,

Please reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

you may also  follow :

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

http://www.adobe.com/products/creativecloud/faq.html

http://helpx.adobe.com/creative-cloud/help/install-apps.html

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq

what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

-Install, update or UNinstall, and launch after installing

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