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Bobby_Beard
Bobby_Beard
Participant
June 16, 2016
Question

Why won't Adobe Acrobat Pro XI use my HP Officejet Pro 8620 ADF when scanning?

  • June 16, 2016
  • 3 replies
  • 2470 views

When I load copies in my HP Officejet Pro 8620 AiO ADF in an attempt to scan multiple pages, it only scans from the flatbed and makes no attempt to scan from the ADF. What is needed to correct this problem?? Please help

This topic has been closed for replies.

3 replies

A
Anonymous
February 10, 2017

Don't worry i have solution for you as i also has experience of this same issue, still the same troubleshooting tips that i was use may be help you. I pick these tips from Hp Officejet Pro 8620 Manual . You can compare your current printer situation with following conditions to fix issue:

  • Perform scanning using only WIA drivers.
  • Use latest version drivers. Make sure your drivers may not be corrupted.
  • Restart your computer.
  • Use different color mode to re-scan.
  • Sometimes that account that we made for adobe applications get corrupt thus try new one.

So these are some options that i use to fix my issue.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 20, 2016

Also please share if you are scanning from TWAIN or WIA driver.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 20, 2016

Hi Robert,

Sorry for the issue you are facing. Can you please provide following information to help us identify and resolve the issue ASAP:

- Acrobat version(Help> About Acrobat)

- OS detail

- Are you facing this issue after any recent change

Thanks.

Bobby_Beard
Bobby_BeardAuthor
Participant
June 20, 2016

  • 2. <https://forums.adobe.com/message/8821585#8821585> Re: Why won't

Adobe Acrobat Pro XI use my HP Officejet Pro 8620 ADF when scanning?

<https://forums.adobe.com/message/8821585#8821585> *

<https://forums.adobe.com/people/Lovekesh%20Garg> [image:

Adobe Employee]

  • Lovekesh Garg <https://forums.adobe.com/people/Lovekesh%20Garg> [image:

Employee] * Jun 20, 2016 3:14 AM (in response to robertb7877909

<https://forums.adobe.com/message/8815873#8815873>)

Also please share if you are scanning from TWAIN or WIA driver.

Doesn't matter which one I choose; won't work with either

Bobby Beard

RLBeardIII@Gmail.Com

  • (407) 402-5978*LinkedIN Profile www.linkedin.com/in/RLBeard3

Feel free to text me as well

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
June 21, 2016

Hi Robert,

Please update Acrobat once from Help> Check for updates. And check if it works after that.

Thanks.

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