Plugin Unload

Community Beginner ,
Feb 12, 2019

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Hello,

Recently I've got a lot of complaints about Adobe acrobat plugin unload error in event logs on application closure which not happened before.

Error:

2/1/2019 10:05:12 AM Information Windows Error Reporting  1001 Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Acrobat.exe

P2: 19.10.20069.49826

P3: 5c1a8755

P4: MyPluginAcrobat.api_unloaded

P5: 3.4.0.1

P6: 5bb35795

P7: c00001a5

P8: 00711dc0

P9:

P10:

Attached files:

\\?\C:\Users\userName\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\7SLVAM2F\Document.pdf

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER974E.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9AC9.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E55.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E62.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F3E.tmp.txt

\\?\C:\Users\dlavange\AppData\Local\Temp\WERA57B.tmp.appcompat.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d\memory.hdmp

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d

Analysis symbol:

Rechecking for solution: 0

Report Id: 2a6cc198-fcd4-48dd-8bca-16176a6a45d3

Report Status: 524388

Hashed bucket:

Cab Guid: 0

Most of the time this happens when user tries to open pdf document from outlook attachments does some actions through plugin and then close document.

In plugin unload function i calls AVAppUnregisterNotification for every callback i created and then destroy it via ASCallbackDestroy.

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Well, you certainly must not allow someone to quit Acrobat during any API.  Your dialog should be modal. If you want to request to quit Acrobat during the save, set up to use a CancelProc.

TOPICS
Acrobat SDK and JavaScript

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Plugin Unload

Community Beginner ,
Feb 12, 2019

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Hello,

Recently I've got a lot of complaints about Adobe acrobat plugin unload error in event logs on application closure which not happened before.

Error:

2/1/2019 10:05:12 AM Information Windows Error Reporting  1001 Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Acrobat.exe

P2: 19.10.20069.49826

P3: 5c1a8755

P4: MyPluginAcrobat.api_unloaded

P5: 3.4.0.1

P6: 5bb35795

P7: c00001a5

P8: 00711dc0

P9:

P10:

Attached files:

\\?\C:\Users\userName\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\7SLVAM2F\Document.pdf

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER974E.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9AC9.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E55.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E62.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9F3E.tmp.txt

\\?\C:\Users\dlavange\AppData\Local\Temp\WERA57B.tmp.appcompat.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d\memory.hdmp

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Acrobat.exe_9bdafcba6cc317fad52ace0f0e377c4459d00_d720f663_cab_3893a71d

Analysis symbol:

Rechecking for solution: 0

Report Id: 2a6cc198-fcd4-48dd-8bca-16176a6a45d3

Report Status: 524388

Hashed bucket:

Cab Guid: 0

Most of the time this happens when user tries to open pdf document from outlook attachments does some actions through plugin and then close document.

In plugin unload function i calls AVAppUnregisterNotification for every callback i created and then destroy it via ASCallbackDestroy.

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Well, you certainly must not allow someone to quit Acrobat during any API.  Your dialog should be modal. If you want to request to quit Acrobat during the save, set up to use a CancelProc.

TOPICS
Acrobat SDK and JavaScript

Views

312

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Feb 12, 2019 0
Most Valuable Participant ,
Feb 12, 2019

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Can you reproduce it yourself with Acrobat 19.10.20069 ?

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Feb 12, 2019 0
Community Beginner ,
Feb 13, 2019

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Hello,

Yes I'm able to reproduce this. I think this is not related special to Acrobat. I noticed that "Optimazing for Wev View" progress bar appears at the right lover corner. And if I catch timing when this progress bar not appear and close Adobe using X button then document have not be saved and Adobe crashes with "Plugin.api_unloaded" in events log.

This is not reproduces without custom plugin because Adobe locks application immediately and I cannot click on X button but in case when I use substituted dialog for SaveAs (AVAppSaveDialogSEL) I have a window when application not locked and I'm able to click on close button.

Any suggestion how to avoid this behaviour?

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Feb 13, 2019 0
Community Beginner ,
Feb 20, 2019

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Hello,

Do you have any ideas?

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Feb 20, 2019 0
Most Valuable Participant ,
Feb 20, 2019

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Well, you certainly must not allow someone to quit Acrobat during any API.  Your dialog should be modal. If you want to request to quit Acrobat during the save, set up to use a CancelProc.

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Feb 20, 2019 0