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Adobe reader annotations disappear

New Here ,
Mar 30, 2023 Mar 30, 2023

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I have implemented adobe reader in my web app and I am facing a problem.

Users can add annotations, check the image below (annotations are First Name and Sign showing in the pdf with the red color):

Endi29157332orrm_2-1680181456222.png

 

When moving any of the annotations to another area, ALL annotations disappear. 

Endi29157332orrm_3-1680181479996.png

 

I'm also unable to undo the action. 

The implementation is done using this document as a reference: https://developer.adobe.com/document-services/docs/overview/pdf-embed-api/
Is this a known problem for Adobe Reader?

TOPICS
PDF Embed API , PDF Services API

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hi @Endi29157332orrm,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Services.

 

Would you mind telling us what happens when you click the undo button on the top right of the window beside the save button?

 

Also, does this happen with every file you are trying to work with or with a specific file?

 

I would suggest checking the steps given in this link for better information: How-Tos Comments | PDF Embed API | Adobe PDF Services

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hello @S S. 
Yes, it is happening with every file.
When I click the undo button it just stays the same, the annotations aren't there.

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New Here ,
Apr 03, 2023 Apr 03, 2023

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@S S.  Any update for this?

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New Here ,
Apr 03, 2023 Apr 03, 2023

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Hi @S S. 
I have attached a screen record of the bug I am mentioning.
Please have a look and let me know if is there something I can do to fix it.
Thanks!

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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@Endi29157332orrm Thank you for the details.

 

Let me share this with the team for further investigation and get back to you as soon as possible.

 

-Souvik

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New Here ,
Apr 11, 2023 Apr 11, 2023

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@S S. Is there any update?

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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This seems to be the same bug mentioned here .

 

I was honestly hoping, that it was fixed with the last update, but sadly it wasn't.

 

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