API consumption of PDF Services

[Tomas24180905vv45]

I signed up for free trial via aws, wanted to quickly deplete my first x hundreds of free calls and ran a script to do document merge in a loop. I received an email about avaluation perion end, "dobe PDF Services API subscription evaluation period has ended" but now I am not sure where can I see my paid consumption. How many calls I made and how much is due to paid at the end of the month.

Is it available somewhere in AWS Cost monitor? (I signed up via AWS marketplace)

I tried to check Adobe Admin console - no billing/consumption information there.

I also tried https://developer.adobe.com/console/home

under Insight - also zero API calls reported.

Will I be charged in the AWS bill at the end of the month?

[Jon24282753ybfe]

I am very curious about this as well. It doesn't seem very well documented at all. I ran through most of our trial and then signed up via our AWS account. I used the issued keys and tested the account, its working but I can't see anywhere the number of API calls or documents generated. Any help would be greatly appreciated. There shoudl be some better documentation of this somewhere. 

[Chris24493351j374]

I am also interested in understanding this. We finished a trial that we initiated through Power Automate and were prompted to purchase a consumption plan via AWS Marketplace. We signed up for our first AWS tenant and followed the procedure to subscribe to the service and generate new credentials for our Power Automate workflows. I cannot seem to find any utilization or cost evidence in AWS, developer.adobe.com or adminconsole. How do we monitor this?

[Jer24477137aqs2]

Lets us know if you figure it out and I'll surely do the same. 'Maybe' adobe support will comment here. A few days in and its working and processing about 50-100 a day but I still can't seem to find anywhere to track the usage. I've tried Adobe support vai Email, Chat and Phone they have no idea what I'm talking about. When you mention Adobe PDF Services API or AWS services, they have no clue and can't provide support let alone find a valid 'registered' product. They had me sign in and out of Adobe, and just insisted I had no account login credentials with the email address I provided then hung up on me. Not sure where to go with this. 

[Tomas24180905vv45]

That is really sad. I already decided to not use Adobe Services. The idea
is good, the execution, support and pricing bad.

[Chris24493351j374]

Will certainly share what I learn. It was a real challenge just figuring out how to procure this service. Started with our account rep who couldn't find the product and then tried to convince me these services were included in our Adobe Sign Enterprise service and steered me into raising a support ticket through Expert Sessions. Expert Session's response was that it IS NOT included and steered me back to my account rep. Gave up on that and next I tried clicking the "Contact sales" link in the trial expiry notification, filled out the contact form, and was eventually contacted by somebody who had a few answers and explained that the product could only be purchased through AWS Marketplace. The final unfortunate discovery was that we could not associate the AWS subscription to our "Organizational" Adobe account and could only associate it to a "Personal" account. So now we are in a state where our management, monitoring and billing are spread across 3 different locations 😞

[Ben Vanderberg]

Hello @Tomas24180905vv45 ,

For AWS Marketplace customers, you can log in to your AWS account and visit the billing dashboard to see your usage: https://us-east-1.console.aws.amazon.com/billing 

For Adobe Enterprise Terms Licensing Agreement (ETLA) customers, you will receive monthly emails on your usage.

[Jer24477137aqs2]

@Ben Vanderberg Thank you for the response. I wish it was that easy. There seems to be a breakdown in this process.

I signed up through the AWS marketplace which issued a standard saas license number for the Adobe PDF Services API and fwded me to the Adobe Developer Console to create a new project. This process issued me new client credentials, a new organization_id, account_id and private key file which I used to replaced the existing trial ones we were using.

Once I verified the new credentials were working and not deducting from our trial account anymore. I signed into our AWS account, switched over to Cost Allocation Tags and activated any new aws:marketplace:isv tags that were available. This is likely where things went wrong.

The only tag that was issued to us was the aws:marketplace:isv:DocOperation tag; the aws:marketplace:isv:PdfOperation tag is missing entirely. I activated the aws:marketplace:isv:DocOperation anyway and waited 24hrs for any results. But nothing is displaying.

So its likely that the aws:marketplace:isv:PdfOperation allocation tag is missing from our account entirely. However as far as I can tell there is no way for us to manually add it to our account; as its issued by the vendor.

The keys are working, the service is working and our project is live however we have no insight into our used or projected costs in the AWS billing explorer. Maybe due to the fact the aws:marketplace:isv:PdfOperation tag was never issued to us when the license was issued via the AWS Marketplace.

Any help here would be greatly appreciated.

[Raymond Camden]

Hi @Jer24477137aqs2 

I reached out internally and I'm passing along what my internal resource said (so basically, if this helps, they get the credit, if not, it's probably my fault ;). 

"I have verified that the usage should be there with this tag aws:marketplace:isv:DocOperation
I have seen this No Data sometimes in the Cost Explorer home page, but when you select Cost Explorer Tab it should give you the data."

Could you check that? If it's still not right, please email me directly (jedimaster@adobe.com), and I can connect you with the engineer helping me here.

[Chris24493351j374]

Thanks Raymond. Still not having any luck, unfortunately.

I have monitored the billing dashboard for the last two weeks, always the same, no data.

If I navigate to the Cost Explorer, always the same, an error notification at the top of the screen that is repeated twice "An error occurred with your request. Our support team has been notified of the issue. Please try again later or contact AWS Customer Support for help." and no data in any of the widgets.

If I navigate to the "Cost allocation tags" area from the Billing Portal, always the same, no tags show up in either the User-defined or the AWS-generated areas.

Now monitoring my credit card to see what, if anything, appears.

[defaultq43rjf3qraav]

I have the exact same problem. Nothing shows up on billing dashboard. No cost allocation tags in the AWS portal whatsoever. 

Did you manage to get that information somehow? I feel like I am missing something here.

[Chris24493351j374]

Thanks @Ben Vanderberg, very new to the whole AWS landscape so appreciate the link, however, all tiles on the dashboard currently show "No data". Will continue to monitor this page and will report back if anything changes.

[Robert28507053i2t4]

@Ben Vanderberg Hi, I am experiencing the same issue that I cannot see any usage or billing for PDF Services API. Any update on this?

Thank you,

Rob