Pdf not loading

[pablom33545225]

Hi!,

I am using the PDF viewer SDK API to load PDF files on my website and with one in particular I get this:

And no load, if press 'ok' never just charge.

I attach the PDF with which it happens to me to see if you can help me to know why it happens.

Regards!

[brajeshk12751679]

Thanks for using View SDK. We are sorry that you aren't able to open this document. It seems there are some issues specific to this file. We are investigating and will get back to you shortly.

[Suren P]

This appears to be an issue with underlying engine, its taking time as it is specific to this file. We will let you know once we have a fix.

[pablom33545225]

Thanks, I hope you can help me

[tuan.do]

We are encountering exactly the same issue in our production. May I know when this issue is fixed? 

[Suren P]

Thanks for using View SDK, sorry to hear that you were not able to open the document. Would like to know if you are facing the issue with a specific file or any file. It would be really great if you can share the file, in case it is file speific.

[tuan.do]

This is my sample. Can you please check it? Sample pdf 

May I know when this issue is done? 

Thank you.

[Suren P]

Thanks for sharing the file, issue seems to be same for your file as well. The fix is still being worked out as it requires changes in the underlying engine, will let you know once the fix is available.

[pablom33545225]

Hi, have you found out what can happen to this file?

[Suren P]

Thanks for your support and appreciate your patience. The fix is still being worked out as it requires changes in the underlying engine, will let you know once the fix is available.