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A
Arun_Rangasamy
Participant
August 24, 2021
Question

PDF Viewer/Embed PDF API seems to be very slow in loading the contents of the PDF inside the iframe

  • August 24, 2021
  • 3 replies
  • 3038 views

Hi,

 

We have noticed the PDF Viewer(in AEM)/Embed PDF API seems to load the pdf very slowly and sometimes even after loading we see the images are going grey and loading again. Its taking almost 3 minutes to open some pdf's we have on our site. Can someone please suggest if there is a way to speed up the PDF Viewer?

    This topic has been closed for replies.

    3 replies

    A
    adebayo227118878dfp
    Participant
    October 3, 2023

    I'm also having this issue, it's taking 3-4 minutes on a high-speed network, and times forever on a slow network. Is there any suggestion, please?

      Raymond Camden
      Community Manager
      Raymond CamdenCommunity Manager
      Community Manager
      November 2, 2021

      Is it possible to share some sample URLs for us to see?

      J
      James23237752cf5o
      Participant
      February 20, 2022

      I have the same issue with a PDF that's only 303KB.

      I keep getting the popup:

      File preview error
      File preview not available, please reload to try again.

      I have to keep pressing the reload button several times for it to download the entire file for viewing.


      poconoconcertchorale.org/Program.pdf

        T
        Test Screen Name
        Legend
        February 20, 2022

        Clarification of my post just above (it seems I'm not allowed to edit my own posts!):

        I have the same issue with a PDF that's only 303KB.

        I keep getting the popup:

        >>>>>>>>>>

        File preview error
        File preview not available, please reload to try again.

        >>>>>>>>>>

        I have to press the reload button several times for it to download the entire file for viewing:

        poconoconcertchorale.org

         

        Yet the PDF file can be seen immediately via its direct URL: poconoconcertchorale.org\Program.pdf


        The problem discussed in this thread is "PDF API seems to load the pdf very slowly and sometimes even after loading we see the images are going grey and loading again. " It doesn't mention any error messages. I think your problem may be unrelated, so is best not added to this thread, as the advice given is likely to be wrong for at least one person.

        G
        goslingmedia
        Participant
        November 2, 2021

        We are having the same issue. The PDF files are only 2 or 3mb, but taking a minute or more to load.

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