"Convert PDF to Word" connector in Power Automate shows "Corrupted document" error

[ryan_3582]

I am using the "Convert PDF to Word" connector in Power Automate to convert a generated SSRS PDF document to a Word document. I have been using this connector for approximately 2 years without issue.

On January 8, 2025, I converted the deprecated JWT credential to OAuth as advised by Adobe. However, upon doing so, my flow fails regularly after running with the following message, "The input file appears to be corrupted and cannot be processed.; requestId=f984dea9-bc56-4383-95cc-ada02bea6065". I have not seen this error in the past and I have not changed the flow logic nor the SSRS report. I see this error frequently, but there are some cases where the flow runs successfully, but I cannot figure out why that would be the case.

Any help would be greatly appreciated!

[Joel Geraci]

Can you share an example PDF? 

[ryan_3582]

Hi Joel,

Thanks for the response. I have attached an example PDF.