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Restricted error while compressing PDF

New Here ,
Feb 23, 2024 Feb 23, 2024

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Hi,
Getting an error while compressing a document. The error message says,

com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Source file cannot be processed because of some restrictions.; requestId=1daea1a6-.......................'; requestTrackingId='1daea1a6-2e7b-...............'; statusCode=400; errorCode=DOCUMENT_RESTRICTED

I removed requestTrackingId, requestId values and replaced with .............. due to privacy.

Could someone please help me why is it throwing error?

 

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

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Is the PDF protected in any way?

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New Here ,
Feb 25, 2024 Feb 25, 2024

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No. We can open the PDF normally without any password restrictions.

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