This application domain () is not authorized to use the provided PDF Embed API Client ID.

[Soporte24794775nlcm]

today it is happening to us that the PDFs load and display but after 5-10 seconds the banner appears:

This application domain (XXXXXX) is not authorized to use the provided PDF Embed API Client ID.

and it stops viewing, we have not changed anything and yesterday it did not happen... does it happen to anyone else? do you know if they have changed something in the viewer?

The code and the domain are correct and nothing has been touched in the programming.

thanks

[Vamsi27565173qzct · Accepted solution]

Seems working now. Check it.

[Jayachandran30329856dq0m]

We also face the same issue, we didn't change any code or client ID. What was the issue? 

When will we have this problem?

[Raymond Camden]

iOS18? If so, we pushed a fix a few days ago, VERY recently. You may need to clear cache and try again.

[Jayachandran30329856dq0m]

Hi Raymond,

Thank you for your help, Yes, we had this problem with iOS 18.

[riaan_9416]

Hi i am facing the same problem, 

for some reason my clientID stopped working and was no longer visible in the console.
so i created a new key, but i have to struggle to get the error away by clearing cookies and cache before it may or may not work. the problem is how do i explain this to all the website visitors. if i use php and js to clear cache and cookies it still does not show my pdf and on mobile it is even worse to change clientID. how do i fix this?

[riaan_9416]

{
"events": [
{
"clientID": "10ee3b6212ee4073a46a37cf6e53bfb4",
"url": "https://virtualaupair.co.za/",
"domain": "https://virtualaupair.co.za",
"sessionID": "c3c1a03d-4ff4-4c48-8fd9-31776cbf858d",
"viewer": "MODERN",
"embedApiVersion": "3.2.10-ea8924cb",
"fileInfo": {
"size": 96605,
"noOfPages": 2
},
"embedMode": "FULL_WINDOW",
"performance": {
"isLinearizationEnabled": false,
"downloadTime": 3,
"renderTime": 3088
},
"browserInfo": {
"browser": "Chrome",
"browserMajor": "131"
},
"osInfo": {
"os": "Windows",
"osVersion": "10"
},
"deviceType": "-",
"generatedAt": 1737359995749
}
]
}

[riaan_9416]

why is the clientID not allowed if the domain and clientID is correct?