Not getting webhook notification for all the users

[Rahul32823297otl4]

Hi,

We are using the Adobe Sign APIs for signing the documents. We also created Webhook in our account. We are getting notifications for the users who are added in our account but n0t getting notification for the users those are not added in our account.

How can we get the webhook notifications for all the users.

Thanks

[Meenakshi Negi]

Hi Rahul32823297otl4,

Thank you for reaching out. 

We have checked that you are using the Acrobat Sign Developer service and hence moving this thread to the Acrobat Sign Developer board for visibility.

If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

Refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

Thanks,

Meenakshi

[atsmusz_as_dsEng]

Hi @Rahul32823297otl4 ,

I'm not completely clear on the ask here.  Maybe you could provide a bit more context? 

Are you saying you're not getting webhooks related to agreements sent by your "internal" users? (sent from users in your account)?  If you set-up an agreement-all webhook at the account level you should get all events on all agreements sent by any user in your account.