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Acrobat Pro CC Installation Fails

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Sep 23, 2020

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Acrobat Installation from CC app fails repeatedly. Error 126 Download is damaged.

All other apps installed sucessfully, is there a work-around or solution to dowload a [non- damaged] package for Acrobat?

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Correct answer by try67 | Most Valuable Participant

You can download the full installer from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

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Creative Cloud, Installation

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Acrobat Pro CC Installation Fails

New Here ,
Sep 23, 2020

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Acrobat Installation from CC app fails repeatedly. Error 126 Download is damaged.

All other apps installed sucessfully, is there a work-around or solution to dowload a [non- damaged] package for Acrobat?

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

You can download the full installer from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

TOPICS
Creative Cloud, Installation

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166

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Sep 23, 2020 0
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Sep 23, 2020

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Thanks John; I've tried to re install the creative cloud app, but the Acrobat installation still fails. I've tried repeatedly for 2 days to no avail.

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Sep 23, 2020 0
Most Valuable Participant ,
Sep 23, 2020

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You can download the full installer from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

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Sep 23, 2020 1
New Here ,
Sep 24, 2020

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Many, many thanks! That was exactly what I was hoping for. Worked perfectly, as I am on an Enterprise account.

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Sep 24, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi Sreinha,

 

++ Adding to the discussion

 

Please try to reboot the computer once and try again.

 

If it still doesn't work, please try the steps as listed below:

  1. Run Acrobat Cleaner Tool using the link https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

For more information, you may also look at the help page https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error126

 

Regards,

Amal

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Sep 23, 2020 0
sreinha LATEST
New Here ,
Sep 24, 2020

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Hi Amal, Many thanks for taking the time to respond! I was able to resolve with the full installer download, as I am on an enterprise license for Adobe CC. I had already been through the steps you suggested (my first attemt at problem-solving.) I'd like to mention that unistalling, cleaning, and reinstalling is quite time consuming (with many 3rd party plug-ins), and it would have been great to have the full installer more accessable, which was a more surgical solution to get Acrobat installed as everything else was already in place! The boot-strap install method is awesome when it works, but super-disruptive when it does not. In this case, I've recently had to re-image my MacBook, and the CC re-installation was not without difficulty. I finally was able to install CC and most of the CC applications I need, only after uninstalling and running cleaner several times. Overall, this has resulted in ~1 day lost. I work for a large company with about 1000 designers (no exaggeration, I promise), all on CC, and our tech support teams are regularly challenged with these issues. I am surprised that even they do not have easy access to stand-alone installers. I know this is not the conversation to address this, but as an end-user it can be painful when a problem like this crops up, and one cannot see "under the hood". Appreciate your ear and thanks again for your response. Cheers, Stuart

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Sep 24, 2020 0