Acrobat will damage this computer

[Mike1958Blackett]

I keep getting this message saying Acrobat is malware and will damage the computer. Can anyone advise?

[Ann Bens]

Get a different malware program or exclude.

[Just Shoot Me]

As above. And or where did you download Acrobat from?

[Mike1958Blackett]

Downloaded directly from Adobe as part of the Creative Cloud

[Test Screen Name]

I think this is a message from Apple itself. I suspect you have some malware already on the computer attaching itself to Acrobat to sneak past border patrol, and Apple won't let it happen.

[Mike1958Blackett]

Do you think if I delete the Acrobat from my computer and then reinstall from the cloud it will cure the problem?

[Test Screen Name]

It might, but if you have malware waiting to infect it, it will happen again. I am speculating, we don't know the cause of this message but I've seen a few reports.

[Mike1958Blackett]

OK I have run a Malware detection programme and I will see if the problem continues. Thanks to all for advice

[try67]

What's the exact version number of Acrobat? What's your OS version?

[Mike1958Blackett]

All up to date stuff. Mac OS 10.15. Acrobat 19.021.20049

[Mike1958Blackett]

SOLVED! Thanks for all your help and advice. I have suddenly realised the message was refering to my old version of Adobe Acrobat! My stupid I know, but I forgot the older verion (6, I think) was still on the computer.

[White bellied]

Hi, I've got the same problem! Where did you find the old version (presumably in Applications on a Mac) and how did you differentiate the versions? 

I can see 2 app files and one appears to be Acrobat Pro DC? Don't remember buying that? I don't think have an old version on there, but need to check!

Doug

[Mike1958Blackett]

Hi Doug

I found the old version in Applications. It was called 'Acrobat Pro' – the new version is called 'Acrobat DC'.

I also ran an Anti Virus Programme called 'Antivirus Zap' which you can purchase in the App Store

Hope this helps

Mike