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Acrobat Window is cut off

Community Beginner ,
Apr 04, 2018

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When I open up a PDF in Acrobat, the toolbar gets cut off and I can't minimize or close the window from the top. Is there any way to fix the issue?

Capture.PNG

Looks like I fixed the problem by updating my Nvidia drivers to the latest. Still do not understand why the behavior only starts to occur when opening PDFs in Adobe Acrobat DC.

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Acrobat Window is cut off

Community Beginner ,
Apr 04, 2018

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When I open up a PDF in Acrobat, the toolbar gets cut off and I can't minimize or close the window from the top. Is there any way to fix the issue?

Capture.PNG

Looks like I fixed the problem by updating my Nvidia drivers to the latest. Still do not understand why the behavior only starts to occur when opening PDFs in Adobe Acrobat DC.

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General troubleshooting

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Adobe Employee ,
Apr 04, 2018

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Hello Spaul,

We apologize for the inconvenience caused, as per the description above, the top screen is cut off when you open a PDF, is that correct?

Please try updating the Acrobat from help>check for updates, and reboot the machine after installing the updates.

If it's not letting you click on Help, press "Alt" key from keyboard and then press letter "H" and use the Arrow keys to navigate to "Check for updates".

Try repairing the Acrobat once from help>repair installation(only for Windows), and reboot the machine. If it's not letting you click on Help, press "Alt" key from keyboard and then press letter "H" and use the Arrow keys to navigate to "Repair installation".

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

If you still face any issue, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Jun 01, 2018

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I am also having this problem. It occurs when you open a PDF in Adobe Acrobat DC and either maximize the window or it opens maximized. Here is what it looks like on my screen:

Capture.PNG

As you can see the top is cut off quite severely and only starts to occur when opening a PDF in Acrobat and maximizing window. All controls in the cut-off area are disabled including the minimize, maximize and close buttons in upper left corner. What makes matters even worse is that the cut-off effects ALL other program windows (i.e. word, chrome, firefox, etc.) that are maximized until you reboot the computer. This could be a bug in Acrobat or a problem with the graphics card driver or both. There is also a possibility it has to do with multiple screen setups. However the problem only starts when opening a PDF in Adobe Acrobat DC and then infects all other programs that are maximized under the computer is rebooted.

Here is the relevant info:

Windows 10 64-bit Home Build 1803

Adobe Acrobat DC 18.11.20040.281318

Three monitor setup (Left: 1080p; Center: 1200p; Right: 1080p)

Nvidia 1050 Ti Driver 388.43

Intel Haswell Quad Core

8 GB RAM

Best regards,

Mark Little

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New Here ,
Jun 01, 2018

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Looks like I fixed the problem by updating my Nvidia drivers to the latest. Still do not understand why the behavior only starts to occur when opening PDFs in Adobe Acrobat DC.

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Adobe Employee ,
Jun 01, 2018

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Hello Pst_marketing,

Great! Good to hear that the issue got fixed and you are back on track. Acrobat has dependencies on the  graphics  driver to for the viewing preferences, and this is the reason, once you updated the graphics  card firmware, the issue got resolved.

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Community Beginner ,
Aug 01, 2020

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My IT man has been trying to resolve this issue for months and has not had any luck with responses from you to resolve it.  recently it has become so unbearable we are talking about leaving adobe. I have 3 screens and its a cotinual nightmare. I understand that the blame has also been placed on microsoft , but I cant lose them as they are my main operating system..  I can lose you.:). can you please sort this out. We have done all the things that you have asked that he has followed up with you.. 

I am only coming on her to complain as I just cant bear this issue anymore and found this forum today when searching up issues. . 

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Valorous Hero ,
Aug 01, 2020

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In which version of MS Windows is this happening? 

 

And is this happening in just one computer or every computer?

 

Also, is this happening even if you've updated Acrobat to its latest version update, or even after clicking on Help--->>>"Repair Installation"? 

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Community Beginner ,
Aug 01, 2020

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Its been something My IT man has been working on. I know he is good and been following all these forums as it's a known issue.. I cant specifically answer all the questions as he does all that part but I am just exasperated!
I have emailed him your question.
Thanks for following up.
Marilyn

Marilyn Jones
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New Here ,
Oct 24, 2018

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This problem remains unresolved on my system: Dell Optiplex 3020, Windows 10, dual SyncMaster monitors, Intel HD Graphics 4600, graphics drivers fully updated according to both Windows and Intel's own utility. Problem does not seem to affect Microsoft Office products, but cripples Adobe Acrobat Reader DC.

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New Here ,
May 16, 2019

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I have the same problem. Uninstalling Reader DC fixes it temporarily. Then it comes back. Very much a pain in the ass. Looks like I need to find something else to read pdf files with because this is bullshit.

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New Here ,
May 16, 2019

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And it is worthless to tell us to do this that and the next thing because YOU CAN'T ACCESS ANY MENU ITEMS to accomplish anything. The ONLY thing that works is uninstall and reinstall. That is unsatisfactory on a system that is kept up to date on everything.

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New Here ,
Jul 17, 2019

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I am having the same issue, over and over.  Were you able to solve yours?

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New Here ,
May 22, 2020

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I'm also having the same issue... SO frustrating, especially when you're trying to submit a time sensitive government proposal! 

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Community Beginner ,
Jul 17, 2019

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The workaround we use is to adjust the monitor position in pc settings >display (Windows 10) or  Control panel > display (Windows 7) slightly up or down. I click on one of the monitors and use the up/down arrows on keyboard to re position the monitor one space.This forces some sort of display driver refresh I assume and corrects the cut off section in the menu bar area.

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New Here ,
Aug 08, 2019

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fmgtech9562127777, you are a lifesaver!  After following ALL of the suggestions in this thread and continuing to fail open, I finally worked my way down to your post and ... voila! ... problem solved.  Thank you, thank you, thank you.  I am forever in your debt.  If you're ever in the Cambridge, MA area, I owe you a beverage of your choice. 

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Community Beginner ,
Aug 08, 2019

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@jan Schroeder - glad this worked for you! I don’t remember how I stumbled across this solution, but I think it came after repeatedly banging my head on the keyboard trying to figure it out. Bad part is that it’s just a quick fix - the issue usually comes back, but the fix is quick and works every time. Thanks for the bev offer!

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New Here ,
Feb 06, 2020

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Win+Ctrl+Shif+B fixed the same problem.

Thank you!

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Explorer ,
Feb 09, 2020

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This also worked for a Teams window issue, as well. Thanks!

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New Here ,
May 06, 2020

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Was having the same problem, possibly following a Windows 10 update in April 2020.

Tried this fix and although the whole display jerked like a fish caught on a hook, the Adobe Reader became responsive again. So whatever it did, works. Thank you for fixing the problem!

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an hour ago

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Thanks, Frank9482 - Win+Ctrl+Shif+B to reset my video drivers worked. Much appreciated for the reminder on this Windowa hot key.

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New Here ,
Aug 09, 2019

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hi,

Thats not working for me. We have 2 users with the problem and many other client. Can someone help us please.

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Community Beginner ,
Aug 09, 2019

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@patriced29297558, Is Adobe Acrobat installed on a Windows 10 pc with dual screens? That was the setup where we saw the issue. I dont have any experience with other scenarios where the toolbar area gets cut off to offer any further help. I assume your video card driver and Adobe are fully updated. You might want to play around with the resolutions too. Sorry, I wish you luck.

Sent from my Sprint Samsung Galaxy® Note 4.

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Explorer ,
Nov 11, 2019

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This worked for me, too. Thank you.

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New Here ,
Dec 20, 2019

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Same problem, dual screen, Win 10, this works where updating drivers did not. Many thanks.

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New Here ,
May 22, 2020

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fmgtech9562127777, YOU ROCK!!!! I've been BATTLING this issue for 2 years now and could never figure it out. THANK YOU 🙂

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New Here ,
Jun 24, 2020

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Fantastic. WORKED !!!!!!!!!!!

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Valorous Hero ,
Aug 09, 2019

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Assuming that this issue is manifested in Windows 10 computers only, would it help if you change the MODE settings in the control panel from Tablet Mode to Desktop Mode, or, allow windows to choose what is best for your hardware?

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New Here ,
Aug 14, 2019

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ls_rbls

i put in desktop mode...yes...im with 2 monitors setup...windows 10 ver 1809...today I desinstall and reinstall...i have the issue with standard XI and standard DC...same 2 monitor win 10 ver 1809. All material is up to date. the reinstall are good but for how time?

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New Here ,
Aug 19, 2019

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fmgtech9562127777 


i perfor windows key + ctrl + shift + b...that combination do an automatic refresh of the display driver its more faster than go in display option for an user than use only acrobat. But I seek to fix this problem with no action needed and acrobat be at 100% fonctional and for sure I will succed. But if someone have fix this issue comment them please.

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Adobe Employee ,
Aug 20, 2019

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Hi,

Can you try changing the setting (as shown in the attached screenshot) to 125% or below and keep the resolution unchanged? Le

Display-Setting.jpg

Let me know if it resolves your issue.

Regards,

Subrato

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Explorer ,
Aug 02, 2020

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I think you should install Windows 10 1909 or better 2004. 1809 is very old and buggy.

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Aug 12, 2020

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It is an issue on macs too. For some reason, here and elsewhere, I see the OS being blamed but this is clearly an Adobe glitch. Removing and reinstalling Acrobat Reader DC works only temporarily. 

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