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john_miller154
Participant
August 24, 2016
Answered

Adobe Acrobat XI Keeps asking for Serial Number

  • August 24, 2016
  • 1 reply
  • 3011 views

Dell Inspiron 7348

Windows 10

I purchased Adobe Acrobat XI less than a year ago and about a month ago I got a notice from Adobe that I needed to reinstall my Adobe software.  I ignored it for a while and finally successfully removed (using Control Panel-Programs and Features) and from the Adobe Plans and Products reinstalled my software.  My copy is registered in Plans and Products. I immediately got pop-ups periodically whenever I use the software to register my product.  I selected skip and don't show this again dozens of times without relief.  I finally agreed to register (re-register) the software and the pop-up then asked for my Serial Number, which I input and was accepted.  This didn't satisfy the pop-up demons as the same request for my serial number opens every time I open and periodically when I am in the middle of using the software. This is beyond annoying. As I don't pay enough to be granted phone or chat privilege, I'm appealing to the forum to provide the support Adobe should be providing for customers who pay for the right to use their software. Any help would be appreciated. !

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi john.miller154

Could you please try uninstalling application using cleaner tool  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and restart your system.

Then try to install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Make sure that you use the correct serial number.

Let us know if you still experience the issue.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
August 25, 2016

Hi john.miller154

Could you please try uninstalling application using cleaner tool  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and restart your system.

Then try to install application from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Make sure that you use the correct serial number.

Let us know if you still experience the issue.

Regards,

Meenakshi