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nicknameforme
Known Participant
May 12, 2016
Answered

Adobe PDF (Copy 1) printer added for no reason. Printing OXPS to PDF is not working all of the sudden.

  • May 12, 2016
  • 1 reply
  • 8342 views

I got a note that Acrobat DC updated this morning.  I now have two Adobe PDF printers on my system -- the second one is called "Adobe PDF (Copy 1)".  If I try to print with the original "Adobe PDF" printer, it no longer works at all. 

If I try to print OXPS files using "Adobe PDF (Copy 1)" -- which is something I used to do all the time -- the text becomes complete gibberish.

Adobe has broken something and it needs to be fixed.  Everything was fine yesterday.

    This topic has been closed for replies.
    Correct answer Smartfish Group

    Thanks Nicknameforme.  No luck with those settings but I was able to fix it.  Our problem was not limited to just OXPS.  It was creating/printing any PDF through the Adobe PDF printer.

    Here is my assessment:

    PROBLEM / CAUSE:

    Windows 10 machines with Adobe Acrobat DC.

    There were files in the Adobe PDF Printer spool with errors.  An automatic update ran in Acrobat which could not fully remove/update the "Adobe PDF" printer because of these spooled files and created new printer "Adobe PDF (Copy 1)".

    There was only "Adobe PDF (Copy 1)" in Devices & Printers in Control Panel, but both that and "Adobe PDF" are in the available printers list when printing a document.  The "Copy 1" worked locally, but not saving to a network drive.  The original "Adobe PDF" did nothing.

    SOLUTION:

    1. Manually clear the print spooler to remove the old files stuck in the "Adobe PDF" printer through the command prompt.  (These commands are for Windows 10. They will be different for earlier versions of Windows)

         -  Start menu >> Right click on "Command" app and "Run as Administrator"

         -  Type "Net Stop Spooler"

         -  Press enter

         -  Type "del %systemroot%\System32\spool\printers\* /Q"

         -  Press enter

         -  Type "Net Start Spooler"

         -  Press enter

    2.  Remove "Adobe PDF (Copy 1)" in Devices & Printers in Control Panel

         -  Right click >> "Remove Device"

    3.  Reboot  (recommended)

    4.  Run the Acrobat repair wizard.

         -  Open Acrobat

         -  Go to Help menu >> "Repair Installation"

    5.  Reboot  (recommended)

    This worked consistently on multiple machines with the same problem

    1 reply

    S
    Smartfish Group
    Participant
    May 18, 2016

    I am having the same issue.  In addition to this, now when printing a PDF to a network drive, the file disappears moments later.  This is happening with multiple users since the latest update.

    N
    nicknameformeAuthor
    Known Participant
    May 18, 2016

    I have that disappearing file issue too.  I thought it was related to Dropbox -- but it's probably the fact I'm using a network drive.

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