Participant

Answered

AxAcroPDF causes huge form close delay with the latest adobe update (15.023.20053)

Forum|Forum|9 years ago
January 13, 2017
7 replies
4559 views

We use the AxInterop.AcroPDFLib.dll in our .net c# application for displaying pdfs on a windows forms application.

I've created a demo in order to reproduce this behaviour:

        public AxAcroPDFLib.AxAcroPDF m_AxPdf;
        public Form1()
        {
            InitializeComponent();
        }
        private void button1_Click(object sender, EventArgs e)
        {
            m_AxPdf = new AxAcroPDFLib.AxAcroPDF();
            ((System.ComponentModel.ISupportInitialize)m_AxPdf).BeginInit();
            m_AxPdf.Dock = DockStyle.Fill;
            panel1.Controls.Add(m_AxPdf);
            m_AxPdf.Visible = true;
            m_AxPdf.LoadFile(@"C:\temp\test.pdf");
            m_AxPdf.setShowToolbar(true);
        }

With the update (15.023.20053) from yesterday, the closing of the form takes up to 20 seconds. Before this adobe patch, it took no time at all.

Is this a known bug, or is there a workaround?

This topic has been closed for replies.

Correct answer manuel4242

You must be kidding.

With the latest patch, it is fixed.

But there is not even a hint to this thread that this problem was known or worked on...

We now actually replaced the adobe control with one from telerik and will stick with it...

Worst support experience so far...

M

manuel4242AuthorCorrect answer

Participant

You must be kidding.

With the latest patch, it is fixed.

But there is not even a hint to this thread that this problem was known or worked on...

We now actually replaced the adobe control with one from telerik and will stick with it...

Worst support experience so far...

Karl Heinz Kremer

Community Expert

manuel4242 wrote
But there is not even a hint to this thread that this problem was known or worked on...

This is because nobody from Adobe participated in this thread, and the forums are not Adobe support. Most people you encounter here are users of Adobe's technology, just like you. Some of us have more experience, and actually make a living based on Adobe products, but that still does not mean that we have any inside information into what Adobe is doing, and what bugs they are working on. The only way to get support from Adobe is by using the methods outlined here: http://helpx.adobe.com/contact.html - and, for SDK issues, you can buy a support case, which very likely will give you a bit more feedback from Adobe vs. when you just report a bug on the official bug/feature request/wish list site: Feature Request/Bug Report Form

C

Coder472

Participant

I had same problem. Try to kill AcroRd32 process with this code:

Process[] processes = Process.GetProcessesByName("AcroRd32");
            foreach (Process process in processes)
            {
                process.Kill();
            }

Don't forget to add:

using System.Diagnostics;

S

sethh4513676

Participant

Still happening with 15.023.20056

T

Test Screen Name

Legend

Has anyone paid to raise a support case? I'd be interested in the result.

M

manuel4242Author

Participant

I've followed the link provided by Karl Heinz Kremer, but it seems to be rather complicated to get support.

Also this issues shows not to much dedication from adobe in supporting such problems.

I will just replace the adobe stuff with the telerik pdf viewer: PdfViewer | RadPdfViewer

A

Anonymous

I've got the same problem on Adobe reader 15.023.20053.

m_AxPdf.Dispose() takes 15 seconds.

M

manuel4242Author

Participant

Is it possible to get professional (paid) support from adobe ?

Karl Heinz Kremer

Community Expert

Take a look here: Adobe - Support for developers

The page says "If you're not ready to join a support program, you can get help from Adobe experts on a per-incident basis" - however, when you click on either the link that service is available for, or the "contact us to purchase" link you end up on the general product support page. You may want to look around that page and explore the other links to see if you can come up with a way to get in touch with Adobe's developer support.

A

Anonymous

Same problem here.

M

manuel4242Author

Participant

edit: It actually is the dispose of the AxAcroPDF object which takes much longer. Anything i can do in order to get it back to normal, or do i have to wait for an adobe patch?

private void Form1_FormClosing(object sender, FormClosingEventArgs e) 
{
 //takes up to 20 seconds 
 m_AxPdf.Dispose(); 
}

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