Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

New Here ,
Oct 22, 2015 Oct 22, 2015

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Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever.  For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there.  If I then click to close the file, it will ask me if I want to save it.  When I click "yes" the blank screen will also pop up. 

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

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Create PDFs, Macintosh

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correct answers 1 Correct Answer

Adobe Employee , Oct 23, 2015 Oct 23, 2015
Hi aarong8931815,Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"Click OK and then relaunch Acrobat.Let me know how it goes. Regards,Anubha

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Adobe Employee ,
Oct 23, 2015 Oct 23, 2015

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Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

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New Here ,
Oct 23, 2015 Oct 23, 2015

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Yup, that's the trick! Thanks for your help.

On Fri, Oct 23, 2015 at 10:27 AM, Anubha Goel <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 26, 2015 Oct 26, 2015

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Your welcome aarong8931815

Regards,

Anubha

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New Here ,
Feb 02, 2016 Feb 02, 2016

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Awesome, this was the fix I needed too, thanks.

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Trick still works! Thanks!

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New Here ,
Feb 25, 2021 Feb 25, 2021

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This just worked for me also.  

After using Adobe Acrobat for several years, I have no idea what changed the settings in the first.  Thanks for the quick fix, though.

 

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New Here ,
Apr 26, 2017 Apr 26, 2017

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Yes, thank you. It was frustrating before I came here and found your answer!

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New Here ,
Jun 17, 2018 Jun 17, 2018

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Now working with this tips.

Thanks guys

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New Here ,
Aug 29, 2018 Aug 29, 2018

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Very helpful,  Thanks!

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New Here ,
Mar 08, 2020 Mar 08, 2020

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Tried this as well as all of the suggestions below to no avail. I am still getting the blank screen when I try to save a PDF. Please advise.

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New Here ,
Mar 09, 2020 Mar 09, 2020

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For me it is not EDIT > PREFERENCES but ACROBAT PRO > PREFERENCES > GENERAL

This also was need for saving SCREEN CAPTURES.

I did not need to relaunch the program

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New Here ,
May 21, 2020 May 21, 2020

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Just had this problem and you fixed it.  Thank you!

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